6 Messages
Direct TV
I'm very disgusted with direct tv. I've been a customer for 30 years and my 90 yr old father for 10 yrs. My father is a big reds fan and has been watching them for 10 years on Bally sports channel 661 up until a few days ago and when we called was told he'd have to pay $29 more a month to keep watching which he can'tdo. If this is how they treat long time customers we will be canceling both of our services .
DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
Hi @JamesDaniels. We value your commitment for 30 years along with your dad, and we regret that he must pay an extra $29 to continue watching his beloved team, Cincinnati Reds. Let's connect via DM to explore your dad's programming options.
Ritchelle, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
3 months ago
If DTV raised the RSN fee then it was for everyone in that RSN not just you.
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JamesDaniels
6 Messages
3 months ago
Ritchelle, how do we connect on Dm?
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JamesDaniels
6 Messages
3 months ago
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JamesDaniels
6 Messages
3 months ago
Not sure which pkg he has
45239 zip
Message says to call and purchase, he has watched on this channel for 10 yrs
Game was on Bally sports, I was watching from my house at the time.
He has original boxes
He has no internet .
Absolutely no changes made to his account on our end.
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
Hi, James. We're sorry you're no longer getting Ch. 661. Some customers on basic plans (ENTERTAINMENT or below) who were getting RSN networks at no charge will have them removed due to low viewership or equipment non-connection. If you want to get the channel back we can meet in DM to check programming options. Kiarha, DIRECTV Community Specialist
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JamesDaniels
6 Messages
3 months ago
I've tried that twice. No luck
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
We value your feedback. In-market channels such as Bally Sports Cincinnati requires a base package of CHOICE and above. It includes a Regional Sports Fee that's used to pay for 'home' territory regional sports as part of your base package. Kiarha, DIRECTV Community Specialist
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JamesDaniels
6 Messages
3 months ago
Thank you Juniper. I will try that
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