Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

R

New Member

 • 

4 Messages

Saturday, February 11th, 2023 4:24 PM

Direct TV breach of contract. Price increase middle of contract.

So I have Direct TV Satellite and my bill just went up almost $5 not a lot but a price increase in the middle of my contract. With a 2 year contract price should not go up until after the contract period plus I was told that was the price for the contract. I can't cancel before the contract without being fined but they can change the agreed upon price for 2 years half way through. That is a breach of contract on Direct TV's part. That being said you are in breach of the contract and I should be able to cancel the contract without any cost.

New Member

 • 

4 Messages

2 years ago

Also I signed up with AT&T & the contract was through AT&T so another reason to get out of the contract as I didn't make the contract with Direct TV.

New Member

 • 

4 Messages

2 years ago

I don't give a crap about the increase as I was told when I signed up with AT&T (not Direct TV I was not told it was really Direct TV until it was too late) your 2 year monthly cost would be $xxx.xx per month. Well they raised the price so that is a breach of contract. 

Also, I got nothing about the cost increase just a bigger bill. I guess they hope you won't notice or you have auto pay and they just take it!!!

Direct TV what do you have to say?

 

ACE - Expert

 • 

20.6K Messages

2 years ago

While AT&T owns 70% of DTV they are still a separate service and there is no contract with AT&T if you signed up for DTV and there is no price lock as DTVs standard new customer offer states that the first year is a discounted price that reverts to full price in the second. 

This is a customer to customer forum with only a few employees and the moderators that read these posts.  Check that DTV has your correct email address.

(edited)

ACE - Expert

 • 

20.6K Messages

2 years ago

DTV's so called contract is only a commitment to keep DTV for 2 years or pay a fee there is no price lock.

New Member

 • 

3 Messages

2 years ago

A final comment on the recent DirecTV ownership change. The ownership of a company does matter; even if the company name and service agreement title stays the same. In reference to existing Residential Customer Agreements: novation and assignment need be considered. DirecTv appears to recognizes this:

 

DIRECTV Residential Customer Agreement

Effective as of November 1, 2020 until replaced
THIS DESCRIBES THE TERMS AND CONDITIONS OF YOUR RECEIPT OF
AND PAYMENT FOR DIRECTV® SERVICE.

CUSTOMER AGREEMENT

4. CHANGES IN CONTRACT TERMS
We reserve the right to change the terms and conditions on which we offer Service including adding new terms or deleting existing ones. We will provide you with notice of material changes either in your monthly bill or separately. You always have the right to cancel your Service, in whole or in part, at any time, and you may do so if you do not accept any such changed terms or conditions. See Sections 5(b), (d) and (e) below. If you elect not to cancel your Service after receiving a new Customer Agreement, your continued receipt of Service constitutes acceptance of the changed terms and conditions. If you notify us that you do not accept such terms and conditions, then we may cancel your Service as provided in Section 5.

I have limited interest in a forum where top members suppress complaints from users with irrelevant comments such as:

"... prices are subject to change. You may not like it, but it is the reality."
"... does not void your service agreement. This is how the real world works."
"It is not up to you who owns the business or who they share it with."


Adios,

Ferid

ps: I was able to resolve my problem on the phone in a few minutes.

New Member

 • 

4 Messages

2 years ago

Thanks for the replies...

Russ


NEED HELP?