New Member
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3 Messages
Direct TV Bill
Why can I NEVER get my Direct TV monthly bill on the Direct TV website? This has been going on for at least three months. My Direct TV service is bundled with my AT&T account. AT&T used to provide my Direct TV bill on their website, but they stopped doing that 3 months ago. Instead, they send me over to Direct TV to view and pay my bill, but when I go there and ask for my balance a pop-up comes up and says that my balance was sent to my email. But the email NEVER comes. So when I go back to the Direct TV page there's a link that sends me back to the AT&T website to get my balance --- only to be told on the AT&T landing page that I must go BACK to Direct TV only to be told I have to go BACK to AT&T --- and on and on it goes. What am I supposed to do? 😠
shannon02
ACE - Expert
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20.6K Messages
2 years ago
AT&T sold off 30% of DTV and the new partners are moving billing and the website over to them and there have been problems.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi there. We're sorry you're having issues with the website when trying to pay your bill. You can try to pay your bill online at https://www.att.com/acctsvcs/fastpay selecting "DIRECTV" and then entering your account number and zip code. Or you can also Pay by SMS text message following the next steps:
* Text PAY to 21880 – or text BAL for your account balance.
* Reply 1 to confirm your account.
* If a credit/debit card is on file, you can proceed with the payment.
* If not on file, enter credit/debit card info when prompted.
LeidyE, DIRECTV Community Specialist
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Barabas86
New Member
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3 Messages
2 years ago
Thanks to all who responded to my question. All answers were helpful and I appreciate the feedback. That said, my real problem is with the Big Picture. That is, this is the 21st century and getting a website up and running shouldn't be that difficult when it comes to providing basic information, especially since DirectTV must already have a database of its customers. Therefore, being able to provide things like balance-owed and even a history of payments should already be up and running. I realize, having created and maintained my share of websites over the years, that creating a secure website for paying bills, retaining payment methods and the like, can take some time. Still, after all this time we shouldn't have to call every month to get the basic info. I've used each method suggested (though I was unaware of the 21880 text option), but each has their own flaws.
Anyway, I understand and sympathize with the growing pains, but it really shouldn't be all that difficult by now. Thanks for listening.
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