Direct tv account

That is, indeed, DirecTV Satellite's cancellation policy. And they're right .... You don't need internet for satellite TV. Seems like the main issue is your internet, not DirecTV. Perhaps you can find a faster internet provider for your business?

Some of the equipment was connected. I believe the genie 2. Xfinity offers to highest internet plan in town. We have 1 gig

So do you have AT&T internet or Xfinity?  1 gig service should be plenty fast for those devices. 

You agreed to kept DTV sat for 2 years or pay a fee of $20 per unused month when you signed the work order.  As stated DTV sat doesn't need internet to work connecting to the internet provides On Demand and paying for PPV with the remote, while DTV via internet AKA DTV streaming does.

Doubt you saved much having both services.

We canceled our service with att & direct tv and returned to Xfinity. Yes no problems with Xfinity now. My question is if AT&T doesn’t charge fees to cancel after 28 days because their equipment Will not function properly in our house why does DIRECTV if AT&T told us we were going to have to terminate service due to the equipment not working properly why doesn’t DIRECTV know this? Why isn’t it OK with them when I called AT&T and everything was done directly through them to connect service they said all my appointments their bills say AT&T, why is DIRECTV insisting that I pay when everything didn’t work properly? 

While AT&T is a majority owner in DirecTV they are separate companies with different service terms. You canceled your services but you're still obligated to the contract you agreed to. 

From what I understood the genie 2 is connected then is connected to the genie minis. 

So then I’m supposed to either pay the full contract off or keep the service for another two years even though the TVs were freezing up continuously? If I’m not getting the proper service then why do I need to pay for the proper service?

If it's your DirecTV satellite that's "freezing up continuously", then something is wrong and DirecTV should fix it for free as part of their warranty. If it's your cameras that were freezing, then that's an issue with your internet service. Again, your DirecTV satellite equipment doesn't rely on internet bandwidth. 

Cameras wouldn’t ever load due to internet but the tv would freeze. This is an older satellite that was here and previously used 5-6 years ago. Honestly I wanted to stay because they are cheaper but we couldn’t run our home much less our business on the equipment provided by att or direct tv. I was even apologized to yesterday by an att employee. Saying they never should have sold you this plan there’s no way this would have worked seamlessly not even the tv’s. 

AT&T sold off 30% of DTV and the new partners are running the day to day operations so what AT&T tells you means nothing as far as DTV goes. Since it is working then the dish was either replaced or the LNB on the dish arm was replaced or nothing was needed to be done to the dish.

And yes, we had on demand and we had stream. Also, those use the Wi-Fi.

The only people that have responded apparently think nothing ever goes wrong on direct tv. There cannot be mishap's or mix-ups. No signals crossed. Every single person I’ve talked to has made a determination of my account from the notes on my account with out even trying to listen. I’ve been hung up on, told I’m crazy direct tv never makes mistakes. Issues with Gemini are very well noted the same month we had to cancel. Yes this was mid January. Things can and do go wrong. I talk with customers all day long same as you guys do but I don’t ever steer them wrong or act like what they’re explaining is not important. No one wants to address my problem because there’s no way it’s anyone’s fault but my own. What happens when a providers equipment doesn’t work smoothly or seamlessly and we’re running a business?? When no other options were presented to the customer who pays cancellation fees? And it’s awfully funny that DIRECTV and AT&T only don’t want to be connected to each other if there’s an issue like this. Every bill and every payment went to att. And even though y’all say Internet has nothing to do with it fine and dandy, but I had to cancel AT&T because they didn’t even have a plan that could make 13 or more devices work smoothly at one time and they’re not charging a cancellation fee because their equipment didn’t work right the plan didn’t work right it was a mishap. Oh they did offer to remove the fees I owe but only if I sign up with them again!!!! Omg!!!!!!

You should still be under the 90 day installment warranty to fix any DTV caused problems. It is very unlikely you will be released from the agreement you made with DTV for what AT&T or any other ISP couldn't do for you.  Nearly every new DTV receiver has had bugs that DTV has fixed but they have never AFAIK released anyone from the ECF/ETF because of them. 

I had many problems excluding internet. Thanks