Deposit Refund

Direct TV/AT&T cancelled my service due to no sight of service and that was April 18, 2020 Saturday. And I was communicating with a local Manager called Tavis and stated there's another way to get service from AT&T without satellite dish. And I called too so that I can get a refund of $99.00. The agent I spoke too stated it will be credited into my account 7 days so April 28 was the 7th day from April 21. They are very good at ripping off money specially deposits, so where's my refund. I know it's not me whose asking for this. You better give us a good service whether it's a continued service or a cancelled service. Ripping money from people will have your company a bad karma!