1 Message
Denied
Why didn't the representative for directv protection plan premier not explain that cracks on my laptop from mishaps aren't covered?
When you go on line it says and I quote "Mishaps happen" I filed a claim and it was denied for this reason.
DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Hi @Knight9662. We're sorry to hear the claim was denied. The PROTECTION PLAN PREMIER protects from unexpected repair costs for eligible devices such as laptops. Visit here: Learn about DIRECTV protection plans | DIRECTV Customer Service & Support You may contact Asurion, the insurance provider at 855-422-1614 for further assistance, and they have 24-hour online claim support. We'll also send you a DM to take a closer look at this. Rowena, DIRECTV Community Specialist
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