New Member
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2 Messages
customer service supervisors
been with directv for 20 years and I can't even get a 5.99 dollar movie removed from my bill and the lady I talked to wont even let me c talk to a supervisor
New Member
•
2 Messages
been with directv for 20 years and I can't even get a 5.99 dollar movie removed from my bill and the lady I talked to wont even let me c talk to a supervisor
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Call again ( number in my greeting below) and say ‘cancel’ to the robot to be sent to the retention/loyalty department. There, threaten to cancel if the charge is not removed. That should get things going.
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brucelaw
New Member
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2 Messages
2 years ago
I received an e mail stating I was going to get a free movie of my choice up to 5.99 which I did and they say they have no record of such an email, I've been with them for 20 years loyal ,never ordered a movie before,I could not believe she couldn't just remove a 5 99 charge and would not let me talk to a supervisor, I waited 20 minutes and called back and talked to another person that not only removed it but gave me a 3 month credit on my bill of 15 dollars,They should treat long time customers better on the first call
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