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L

New Member

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2 Messages

Monday, December 26th, 2022 9:20 PM

Customer requested 6 month suspended Svc.

I live in a resort community in Montello, Wisconsin where I rent out our cabin only 6 months out-of the year. The area is closed down due to no water from mid October thru all of April the following year. I provide DIRECTV for renters predominately during the period May 1 thru the middle of October of the same year. I and my family only use the unit for only 2 weeks during the year.

I’m being penalized because the 6 unused months are added to my contract eternally. I was never advised of this upon subscribing for DIRECTV. Hopefully some considerations could be allowed to me if I care to disconnect your service due to a recent $60 increase in your service. Also the lack of renters in 2022 has forced my hand to submit this letter. Having DIRECTV Isn’t cost effective at this time, and to be charged $360 to cancel service is just wrong in this case.  I have been unable to get anywhere with representatives at DIRECTV. Please forward this to Executive appeals for review. Please advise that you received this letter, and hopefully my request will be considered and acted upon. Thanks, Larry K.

my email is lkincanon375@gmail.com

ACE - Expert

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20.6K Messages

2 years ago

You can suspend the account for 6 months per year.  The only time DTV will waive the ETF/ECF is when there is no Line Of Sight(LOS) if you move.  This is a customer to customer forum you have to contact DTV as they don't do email support.  You have posted personal info on a public forum prepare to be scammed.

New Member

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2 Messages

2 years ago

Thanks for the heads up Juniper! I never looked at myself as being more special than any other customer. Happy New Year.


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