New Member
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3 Messages
Costly, poor service
My Directv receiver has been turning off automatically/sporadically for over a week. 4 times just today! I called the cust. service #, spoke to a man named Vin...he seemed helpful until he said he would need to send a technician to my home to fix or replace my receiver...at a cost of $99.!! ...or $8.00/mo for a protection plan. ARE THEY NUTS? This is not my equip, I've been a cust for over 20 yrs, he had the nerve to say I was a valued customer... wonder how they treat their customers who aren't yet valued??
litzdog911
ACE - Sage
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46.1K Messages
2 years ago
What is the Receiver/DVR model number?
Typically they can simply send you a replacement that you can swap yourself for a cost of $20 (free if you have their Equipment Protection Plan).
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Tiger593
ACE - New Member
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1.5K Messages
2 years ago
What type of receiver do you have and are you sure it is not turning itself off after being on for 4 hours with no activity?
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
You own everything but the receivers to maintain, $99 is the standard service call fee to replace anything needed to fix your system and comes with a 90 day warranty.
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Goodgalsal
New Member
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3 Messages
2 years ago
Neither of these comments is relevant to my issue. AT&T has already reached out to me, apologized, and is sending me a new receiver. Their equipment is determined defective.
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
Ummm, OK. Hopefully their diagnosis was accurate. Keep us posted.
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