Claim your no‑cost receiver upgrade email

Hello,

I got an email from DTV with this information

Claim your no‑cost receiver upgrade

Called the number and the agent told me about DTV trying to move folks from old boxes to newer ones.  My current box is model hr21-700 HD DVR.  That is the only box that I have on my account as my 2nd tv hooks via DTV app via roku box.

Was told free swap to a genie box with free install and no changes to my bill/account.  The issue is that I have read that all genie boxes require a whole home dvr along with HD and DVR so an extra $3 a month fee.  Is this correct what I have read or is the agent correct on no extra fees added to my account.

This is the terms in the fine print of the offer 

For eligible customers only. Eligibility based on customer’s current equipment setup and account status. Includes (1) Genie® HD DVR receiver, one (1) Genie® Mini for each additional TV/room currently on customer’s account, and standard professional installation in all existing rooms. No incremental charges for any Advanced Receiver Fees. Customer must continue to pay any Advanced Receiver Fees currently on account. Additional ARS fees & any fees for shipping and handling will be credited in 2‑3 bill cycles. Standard installation fee up to $49 may be charged and will be refunded within 2‑3 bill cycles. In the event customer upgrades equipment at a later date, all incremental Advanced Receiver Fees (up to $25/mo.) will apply to customer’s account. In addition, there is a fee of $7/mo. for each receiver and/or Genie® Mini/DIRECTV Ready TV/Device on your account. EXCLUSIONS: Does not include custom installation, additional equipment upgrades or add‑ons. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. See directv.com/directv‑fees/ for additional information.

Thanks in advance

Dale