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1 Message

Saturday, July 22nd, 2023 10:19 PM

Chat button does not work

Chat button does not work, is this the correct website or is there a different website?

ACE - Expert

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20.6K Messages

1 year ago

Chat only works when there is a chat CSR available.

Community Support

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254.4K Messages

1 year ago

Thanks for the question, @pseki. The live chat only appears when a customer service representative sends you a private note. With that being said, I'm sending you one to work on your request! Diego, DIRECTV Community Specialist

1 Message

11 months ago

Why is this button still not working when you login to support and it says "Lets Chat" but never opens? DTV support has gone downhill badly with the merger to ATT

all while prices keep rising. Started the year at basic package at 100- then couple months later its up again at 106 now its back to the 112 price.

Sheesh.

Cant even get a support button to work.

Time to move to youtubeTV??

1 Message

8 months ago

chat does not work 

New Member

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4 Messages

2 months ago

Clicking on the chat link doesn't do anything. If it's only available under certain circumstances, then it should say that. It's looks a lot more like DirecTV wants to close off convenient avenues of communication to discourage customers from contacting them.

ACE - Expert

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20.6K Messages

2 months ago

Chat is not handled by DTV, it is outsourced to third party companies.  The phone  works but it too is outsourced to a degree.

New Member

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4 Messages

2 months ago

DirecTV is still responsible for the functions they choose to outsource. If chat is chronically unavailable, it should be changed or eliminated.


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