Thanks for the question, @pseki. The live chat only appears when a customer service representative sends you a private note. With that being said, I'm sending you one to work on your request! Diego, DIRECTV Community Specialist
If you mean 'this' website (the forum), the notification (bell) icon for Direct/Private Message (DM/PM) is only available once official forum help team messages you. Since this is your very first post, they wouldn't have sent you one already.
Assuming you mean the Chat option on the DirecTV website, that only works when there is an available chat agent. They don't have a hold line like when you call. It is not suggested as too much bad info provided lately, plus they don't save those transcripts to your account.
Official forum help, like the response you got earlier, is better than chat. Some others in the ACE program may be more knowledgeable as they have been around longer than some newer employees. So you could ask questions here for guidance (just don't post personal info).
Why is this button still not working when you login to support and it says "Lets Chat" but never opens? DTV support has gone downhill badly with the merger to ATT
all while prices keep rising. Started the year at basic package at 100- then couple months later its up again at 106 now its back to the 112 price.
As mentioned the "chat" option is only usable when there is an available agent. It is supplemental to customer support so doesn't have a lot of staffing, which I suspect is less right now with the upcoming holiday.
If you want official support than you call DirecTV as normal. For guidance from the forum then please start your own thread and explain the issue you are having.
As for price going up, that should only do so once a year with the annual price adjustment, not simply after a couple months. I would compare the bills to see exactly what the reason for the difference is.
The "chat" option on the DirecTV website (which is not this site as this is simply a public forum), is only usable when there is a tech available. It doesn't have a wait/hold queue like when you call normal support. Also chat is not suggested as sub-standard info has been reported lately plus no transcripts are saved to the account.
Either call DirecTV or start your own thread to get guidance from other consumers.
Clicking on the chat link doesn't do anything. If it's only available under certain circumstances, then it should say that. It's looks a lot more like DirecTV wants to close off convenient avenues of communication to discourage customers from contacting them.
shannon02
ACE - Expert
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20.8K Messages
1 year ago
Chat only works when there is a chat CSR available.
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
Thanks for the question, @pseki. The live chat only appears when a customer service representative sends you a private note. With that being said, I'm sending you one to work on your request! Diego, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.6K Messages
1 year ago
@pseki
If you mean 'this' website (the forum), the notification (bell) icon for Direct/Private Message (DM/PM) is only available once official forum help team messages you. Since this is your very first post, they wouldn't have sent you one already.
Assuming you mean the Chat option on the DirecTV website, that only works when there is an available chat agent. They don't have a hold line like when you call. It is not suggested as too much bad info provided lately, plus they don't save those transcripts to your account.
Official forum help, like the response you got earlier, is better than chat. Some others in the ACE program may be more knowledgeable as they have been around longer than some newer employees. So you could ask questions here for guidance (just don't post personal info).
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techqn
1 Message
1 year ago
Why is this button still not working when you login to support and it says "Lets Chat" but never opens? DTV support has gone downhill badly with the merger to ATT
all while prices keep rising. Started the year at basic package at 100- then couple months later its up again at 106 now its back to the 112 price.
Sheesh.
Cant even get a support button to work.
Time to move to youtubeTV??
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Juniper
ACE - Expert
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22.6K Messages
1 year ago
@techqn
As mentioned the "chat" option is only usable when there is an available agent. It is supplemental to customer support so doesn't have a lot of staffing, which I suspect is less right now with the upcoming holiday.
If you want official support than you call DirecTV as normal. For guidance from the forum then please start your own thread and explain the issue you are having.
As for price going up, that should only do so once a year with the annual price adjustment, not simply after a couple months. I would compare the bills to see exactly what the reason for the difference is.
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camart10
1 Message
9 months ago
chat does not work
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Juniper
ACE - Expert
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22.6K Messages
9 months ago
@camart10
The "chat" option on the DirecTV website (which is not this site as this is simply a public forum), is only usable when there is a tech available. It doesn't have a wait/hold queue like when you call normal support. Also chat is not suggested as sub-standard info has been reported lately plus no transcripts are saved to the account.
Either call DirecTV or start your own thread to get guidance from other consumers.
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kcmbs1
New Member
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4 Messages
4 months ago
Clicking on the chat link doesn't do anything. If it's only available under certain circumstances, then it should say that. It's looks a lot more like DirecTV wants to close off convenient avenues of communication to discourage customers from contacting them.
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shannon02
ACE - Expert
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20.8K Messages
4 months ago
Chat is not handled by DTV, it is outsourced to third party companies. The phone works but it too is outsourced to a degree.
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kcmbs1
New Member
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4 Messages
4 months ago
DirecTV is still responsible for the functions they choose to outsource. If chat is chronically unavailable, it should be changed or eliminated.
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