Thanks for the question, @pseki. The live chat only appears when a customer service representative sends you a private note. With that being said, I'm sending you one to work on your request! Diego, DIRECTV Community Specialist
Why is this button still not working when you login to support and it says "Lets Chat" but never opens? DTV support has gone downhill badly with the merger to ATT
all while prices keep rising. Started the year at basic package at 100- then couple months later its up again at 106 now its back to the 112 price.
Clicking on the chat link doesn't do anything. If it's only available under certain circumstances, then it should say that. It's looks a lot more like DirecTV wants to close off convenient avenues of communication to discourage customers from contacting them.
shannon02
ACE - Expert
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20.6K Messages
1 year ago
Chat only works when there is a chat CSR available.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Thanks for the question, @pseki. The live chat only appears when a customer service representative sends you a private note. With that being said, I'm sending you one to work on your request! Diego, DIRECTV Community Specialist
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techqn
1 Message
11 months ago
Why is this button still not working when you login to support and it says "Lets Chat" but never opens? DTV support has gone downhill badly with the merger to ATT
all while prices keep rising. Started the year at basic package at 100- then couple months later its up again at 106 now its back to the 112 price.
Sheesh.
Cant even get a support button to work.
Time to move to youtubeTV??
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camart10
1 Message
8 months ago
chat does not work
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kcmbs1
New Member
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4 Messages
2 months ago
Clicking on the chat link doesn't do anything. If it's only available under certain circumstances, then it should say that. It's looks a lot more like DirecTV wants to close off convenient avenues of communication to discourage customers from contacting them.
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shannon02
ACE - Expert
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20.6K Messages
2 months ago
Chat is not handled by DTV, it is outsourced to third party companies. The phone works but it too is outsourced to a degree.
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kcmbs1
New Member
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4 Messages
2 months ago
DirecTV is still responsible for the functions they choose to outsource. If chat is chronically unavailable, it should be changed or eliminated.
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