Charged twice for equipment I never had!

     This is a current story, but the background is very important.  (Please know now that we have only ever had ONE DVR box attached to a single television in the living room.)  First of all, why does ALWAYS it take FOREVER to get anything done when you call for help?   Anyways, I digress:  This all started back in 2014 (really, I'm not kidding) when we changed our address.  For some reason, DirectTV interpreted this...and one thing led to another...and they created ANOTHER account with our new address.  This, I am sure, has continued to be the thing that's haunted us up to this very moment.  So, in 2014, at our new house, we had to have the DirectTV installation man come over to put in the dish.  No problems...then we moved again to another house in Feb 2019 and again had to have the guy come out and put in the dish, connect our DVR thing, etc...  Then again in Sep 2020...  We have always taken our single DVR with us and only had to just get a new remote when we got to our most recent address. 

     So, just the other day we got a DirectTV list of new changes to the prices and such and I decided to take a look at our bill.  We are being charged TWO TV Access Fees and one Advanced Receiver Fee.  First of all, we only have one DVR box...so two TV fees is already wrong.  But I recall that the first TV is always supposed to be free from DirectTV.  I looked back at two years of bills (all you can view online) and of course the TV Access Fees go back that far...and I'm sure they probably go back to Fed 2019 at least.  So I decide to call the help line...which takes forever...and the nice lady on the other end tells me that "it looks like you have two receivers."  Well, I'm on my account management page and I'm looking at the graphic that shows that I, indeed, have only the one receiver (obviously) and the lady says she's going to connect me to technical support...  (Oh, its about to get better...)

     While talking to technical support (i'm still looking at my Receiver Management page) and suddenly a SECOND receiver pops-up on my screen (a mini-genie).  I ask the tech guy "what did you just do?"  He tells me that his supervisor will call me back!  It's been at least 30 minutes with no call back...  I have a previous photo of my device management screen...

     Issues and questions:  1) Isn't the first TV free? with no TV Access Fee?  If so, Direct TV owes me somewhere north of $690 for at LEAST the last 3+ years of charging me double for what I never had.  Not only that, but I'm now curious if I've been charged these fees going back to the original 2014 problem when I had the issues with having two accounts due to DTV's error.  2) Is it not true that the Advanced Receiver Fee only apples if you have more than one receiver?  I've NEVER had a second receiver.  The technician's notes from 2019 and 2020's visits would confirm our single DVR box.  3) Isn't it odd for my account to reflect the reality of our only having one DVR box, while the lady on the phone is telling me I have two...and then for my account suddenly show TWO receivers while I'm in the midst of talking to the tech rep?