New Member
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6 Messages
Changing to whole home service
I have an HR24/100 and an H/24/100 today and I'm thinking about adding Whole Home service. Both receivers connect to my home network via Ethernet and the HR24/100 shows Whole Home as unauthorized and says to call 800-531-5000.
From what I read it seems that it's available but can't be ordered online. I'd like to understand any one time and recurring costs. With my current service, I pay for Select, Max, 2 TV access fees with $7 off 1st TV, one DVR receiver and one HD receiver.
Thanks.
brian2003
New Member
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6 Messages
3 months ago
Thanks @Juniper
With the whole home model, will the Genie talk to the DVR over my network or is it done inside the Directv platform?
Is there a charge for the tech replacing the H24/100 with the Genie?
Does the tech bring the Genie with him or is it shipped prior to the install date? If the tech brings the genie, it sounds possible he might bring the Genie-2 model which I would want to reject the HS17.?
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shannon02
ACE - Expert
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20.6K Messages
3 months ago
You can't use Ethernet cables with Whole Home with the HR24, you need a DECA BB connected to your router/Gateway.
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brian2003
New Member
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6 Messages
3 months ago
Thanks @Juniper
Thanks @shannon02
I'm all squared away. Great feedback.
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