Likely, the two-year discount in programming you were reciecing as a new customer has finally ended (or you were granted a temporary discount on the base package).
Check your bill from December and compare it to January, you will see that the monthly discount on the base package (i.e. Entertainment, Choice, Ultimate, Premier) has been applied in December but removed in January.
If the service is too expensive, call DIRECTV (number in my greeting below) and say ‘cancel’ to the robot to be sent to the retention department where an agent can assist you. They may be willing to give you a discount, but do not expect it to come easily as directv is suffering from loss of subscribers to cheaper alternatives such as streaming live TV.
detuch254
ACE - New Member
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5.2K Messages
10 months ago
Likely, the two-year discount in programming you were reciecing as a new customer has finally ended (or you were granted a temporary discount on the base package).
Check your bill from December and compare it to January, you will see that the monthly discount on the base package (i.e. Entertainment, Choice, Ultimate, Premier) has been applied in December but removed in January.
If the service is too expensive, call DIRECTV (number in my greeting below) and say ‘cancel’ to the robot to be sent to the retention department where an agent can assist you. They may be willing to give you a discount, but do not expect it to come easily as directv is suffering from loss of subscribers to cheaper alternatives such as streaming live TV.
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shannon02
ACE - Expert
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20.6K Messages
10 months ago
New customers no longer get the 1 yr discount, they get a 2 yr price lock.
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