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New Member

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1 Message

Wednesday, July 6th, 2022 6:23 PM

Care code 205.4 AGAIN! UGH??? Can't select service provider - won't log in

Can't log on to CNN, and all the other apps I pay for on Android.

Select service provider:  DIRECTV  as always

enter info as always and was stored:

Hmm... that isn't the ID you use for this service. Try signing in with another ID.
CARE CODE: 205.4

Why is it that NO OTHER SERVICE Providers have issues selecting in the apps (ie: CNN, HBO, Showtime apps).

Worked Fine yesterday.

PLEASE ADVISE?!!   UGH MAN!!!! 


Community Support

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254.4K Messages

2 years ago

Hello @ForevaCustomer you came to the right place for help!

The care code 205.4 means that your User ID is not authorized to target a native application. Let's start working on a fix by following the next steps:

1. Reenter your sign in credentials and try again.
2. Change your browser, and delete cookies and cache.
3. Make sure that all of your settings and browsers are up to date.

Heads up: Try to log in again, and if still having problems, a password reset
might be needed to refresh the account.

Share with us if the issue persists, we'll be here to help.

Julian, DIRECTV Community Specialist

New Member

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1 Message

2 years ago

I cannot access my account

New Member

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1 Message

2 years ago

I receive this error whenever I try logging into Showtime or Starz. I can log directly into Direct TV, but whenever I try to authorize my device, I get this error. I can view both channels through Direct TV Stream but cannot authorize their respective apps. Very frustrating

New Member

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1 Message

2 years ago

I am having same issue with Vice Tv.  Tried multiple browsers on both desktop and mobile device.  I have reset my password, and cleared cache many times. To no avail.  
please help


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