4 Messages
Can't cancel service
DirecTV won't let me cancel! It's bad enough that you have to phone in a service cancellation. There's no other way to cancel, and that should be illegal. But today, after trying numerous DirecTV phone numbers, I got the same results. The robot asks for account details, than asks for my 4-digit passcode, and then...routes me right back to the beginning of the phone tree! It's an endless (Edited per community guidelines) loop!
I tried asking for a billing agent instead. It took forever, but that just put me on (Edited per community guidelines) Hold, where that awful suicide music drones loudly and they give you no indication of what you're holding for or how long the wait time is. I'm not stupid enough to waste hours of my life on that.
Originally, I was hoping for a discount so I wouldn't pay more for satellite than I would pay for streaming. But now? Forget it. I just want to cancel. I just want to be done with them. But they won't let me leave!
litzdog911
ACE - Sage
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46.1K Messages
1 year ago
What number are you calling?
See the correct phone numbers below.
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Tiger593
ACE - New Member
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1.5K Messages
1 year ago
Sorry to have to tell you this but in order to cancel you will have to call customer service and wait on the phone! It (Edited per community guidelines) because you used to be able to cancel through your online account but they found that they lost too many customers that way and now they want you to talk to a retention agent before canceling to try and keep you with their service. If you call and tell the automated bot to cancel your service you will be transferred to the retention department so that you can cancel. Good luck with your new service.
(edited)
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Flatula
4 Messages
1 year ago
I have called every number related to DirecTV satellite. I have even called ATT, which simply routes me back to DirecTV. And the problem is not me avoiding a live person - I CAN'T talk to a live person. I give the robot all the data necessary to connect to an agent for cancellation, the bot tells me to hold on, and I am switched right back to the very beginning of the phone tree to start all over again. It's an endless, pointless loop. DirecTV quite obviously doesn't want cancellations, so this is their weenie way of preventing them. Don't believe me? Just for fun, try to call in and cancel YOUR service. See where it gets you!
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Flatula
4 Messages
1 year ago
And by the way, yes, requiring phone cancellations only SHOULD be illegal. I can cancel virtually every other service and utility in my life online. I can set up bank accounts and close them without ever having to talk to a live person. Why is DirecTV so special? We all know the truth - if it were easy to cancel, half of DirecTV's customer base would cancel. Apparently, it hasn't occurred to DirecTV that proper, honorable customer retention comes through quality customer service, not strong-arm sleazeball tactics.
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Flatula
4 Messages
1 year ago
Okay, it looks like I was finally able to cancel. I couldn't use the phone, as I still got locked in an endless loop. But I was able to message a DirecTV rep on Facebook, who was kind enough to cancel from within Messenger. Other folks might want to remember that in case they run into similar trouble. If your phone options are non-existent, they may be willing to help you on Facebook.
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unconnected
Contributor
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3 Messages
2 months ago
All the below ACES are lying done that. in my 3rd month of them not closing. (Edited per community guidelines) this is theft. would think it borders on wire fraud.
We recorded all my conversations with canceling as anyone should do (Edited per community guidelines) this is making me cry daily. I'm feeling violated with every bill.
This is serious corruption .. AT&T has to declare on their bill they commit fraud we need to push for the same with Direct TV.
(edited)
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shannon02
ACE - Expert
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20.6K Messages
2 months ago
Per the terms of the TOS you are limited to binding arbitration.
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