Can't Access DirecTV Account

I did a search before I posted.  I cleared everything in my browser to no avail.  As for the AT&T website, I don't have a problem getting directed there.  What I do have a problem with is my DirecTV information isn't in there...anywhere.  I cannot access my account anywhere to pay my bill.

We can help you get back into your account, @imnraged. Thanks for going into more detail on your problem.

If you can sign into your account, but don’t see a big box saying “My DirecTV” on your account homepage, there are two likely culprits. Either you are signed into the wrong account, or your account is still serviced on DirecTV.com.

The last time you paid your bill, did you use ATT.com or DirecTV.com? Some DirecTV customers have not yet been migrated to ATT.com, and certain functions will still be handled on DirecTV’s website.

• If you paid it at ATT.com, we’d recommend checking out this article. You may need to find your User ID and reset the password to get into your account.
• If you paid your bill at DirecTV.com, then try resetting your password on the DirecTV website. It will still route you to an ATT.com page to reset your password, but follow the prompts, and it should get you logged in.

Let us know how it goes, @imnraged, we’re here to help.

Genevieve, AT&T Community Specialist

OMG, it's so nice to know that I am not the only person caught in the never ending loop that is AT@T. I am to the point of hating them. I did find out that they are in the process of dumping directv and offering at&t tv. They have also gotten out of the landline business and DSL. People who have the service now are grandfathered in. but no more of these services.

I have had an awful time with viewing my Directv account ever since they were bought out by ATT. It is a major pain in the (Edited per community guidelines). I have tried changing my password and I just always end up with my ATT account. I hate it. Can't wait till ATT sells Directv. Hopefully the new tv company will actually care about it's customers.

This has happened to me also.  The site says it can't find my account at all.  I've talked in both online chat and on the phone but no fix.  I have a ticket submitted and I still can't log in.  To make it worse, I can't log into apps with Directv as my provider because my account suddenly can't be found.

Just got off the phone with support and finally got the issue fixed.

I have spent ~6hr  hrs on hold and another several hours with agents, who constantly pass me to another department.  The last time, I was given to a supervisor who stayed on the line with me to ensure the right folks at "Legacy Accounts" picked up, but they passed me to yet another group, and that line hung up on me while on hold.  Apparently I am on some "Legacy Plan" which cannot be transferred.  I asked to have them convert my account so it can be added to myATT account, but I never find someone who can make it happen.  I have been a DirecTV customer continuously since ~1999 -- I have "Tivo for life" which may be the (Edited per community guidelines) issue.  Its unclear to me what that gets me anymore, they charge for the DVR and they charge for "whole house DVR". 

I started with TIVO, TIVO for life.  AT&T switched to a different brand of DVR, I currently have line items on my bill for: 

1. XTRA

2. HBO Max

3. Movies Extra Pack 

4. Regional Sports Fee  $9.99

5. Watch DirecTV on multiple TVS $7.00

6. Advanced Receiver Service HD  $10.00

7. Protection Plan

8. Advanced Receiver Service - DVR Lifetime  0.00

9. WHole-Home DVR Service  $3.00

10.  Mobile DVR Service  0.00

DirecTV does NOT show up on MyATT.  If I try to log into DirecTV, it sends me to MyATT.  The only way I can get into DirecTV is to go to DirecTV, but instead of directly logging in, change my password (which changes the MyATT PW) and I am in for the one session only.  I have to change my PW if I want in again. 

AND in ANY CASE, I cannot access HBOMax, because to activate on a device you have to log into MyATT, which is NOT linked to DirecTV.

SO @Juniper, YES I have TIVO-for-life (now converted to "DVR Lifetime")  I presume these do not exist in the current charges catalog, which is why I am a "Legacy" customer and why they can't link me to MyATT.

@ATTHelp  -- When I said "Move" earlier, I meant "Link" as you used it.  I have attempted the link process, and at least 4 agents have attempted it, but because of the "Legacy Plan" issues, nobody has had any success.  So, I am unable to log into my DirecTV from either site, I cannot routinely view my account or change my payment method, AND I am unable to access HBOMax in ANY WAY from ANY device (other than a couple dozen shows i can get from "Search"ing on the set top box -- there is no HBO Max App.)

Hey @disneypatriot, we'd love to help you figuring this out.

Could you please hit the ''Ask a question!'' hyperlink below this comment? This way you'll create a post. Please include the previous message you sent over here so, we can start working with you on this.

Jairo, AT&T Community Specialist.

I cann’t access my account

Hi @Tolai, we're here to help you to access your account.

Please share with us if you get any error code/message when trying to access to your account. In the meantime you can get help with your user ID and password 

We'll be attentive on the results.

Santiago, DIRECTV Community Specialist

I dropped AT&T fiber 2 months ago but kept Directv. Now I cannot access my Directv account because it was bundled with AT&T. I have spent hrs on the phone with so many Directv people without any progress. Its so frustrating when they don't know how to fix this problem. I think its time for me to walk away from them after this NFL season. 

I can logon to Direct Tv on everything but my TV.   When I click the Direct tv link, the next page is blank.  Wanted to download the hbo max app to my tv thru Direct tv.. as instructed by the rep .. but I was told there was a compatibility issue between my tv and Direct tv  .. BUT if I upgrade my protection plan for an additional $12.95 month they will send a technician out to fix the problem.  And there is indeed a compatibility issue .. they will replace my tv ???!   

Why is the browser supplied by Direct tv causing an issue in the first place .. and how is upgrading my plan going to magically fix this issue?

I have a smart tv.  I can access the internet using the “hub” that came with tv.  Therefore I am using my internet thru my tv hub.

The problem seems to be trying to open Direct tv links while other sites are ok.