CANCELLED SERVICES

My father, who is 83, and I contacted Direct TV on the evening of Tuesday, 08 November, to inquire about a statement he received for $260.00.  He and my mother have been long time subscribers to Direct TV and moved to a new house in 2021 and moved their Direct TV service with them.  In August of this year, 2022, they were forced to move to a retirement center due to their health and had to cancel their Direct TV services.  After spending over 1.5 hours on the phone we were informed that the $260 charge was for an early cancellation of Direct TV services.  He/we were not informed of this fee for the cancellation when the services were cancelled.  We spent over 1.5 hours on the phone bouncing between your representatives who thought they could help with the charges but when your reps saw that the account was turned over to Collection Services, why I do not know since the statement we received was just dated 12 October 2022!  Multiple Collection Services reps informed us they could not see the account or assist since this was a Direct TV/dish account and not streaming services, they were useless.  Then at the end of 1.5 hours a rep said the account had transferred to Closed Accounts where he attempted to transfer us but we were disconnected.  AFTER 1.5 hours of wasted time I paid the charges myself so my 83 year old father would not receive harassing phone calls.  Is this how Direct TV treats long time customers who, due to health, and in their elderly years, limited incomes, by charging $260 to close and account due to health??