9 Messages
Cancelled service 11/2021 and was still having money taken out of bank account for two years!
Has anyone had this happen!?!?!?
I cancelled my service 11/2021 and was shipped the box to send the equipment back (which I did). We moved from the residence we were receiving DIRECT at. I could not continue my service at our new residence because I couldn't afford it. All my bills are directly paid from my bank account. This weekend, I just happened to come across a Directv bill sent to my SPAM folder. When I logged into my account, I found that I have been paying monthly 130.00-140.00!! When I called them, they said they can not do anything but give me a credit for two months. This is insane! Unfortunately because there has been so much time passed, I no longer have the cancellation email. They cancelled my account again but there really isn't an email for cancellation, only to send the equipment back (which I no longer even have!). Here I am, barely making ends meet with two kids in my house and Directv is stealing my money. We don't even have TV now in the new house because I cant afford it!
litzdog911
ACE - Sage
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46.1K Messages
11 months ago
Oh my! So you've been having $130-140 deducted from your checking account for over two years and only noticed it now? Hopefully someone from DirecTV will respond to your post here and reach out to you. Good luck!
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sftball_goddess22
9 Messages
11 months ago
I know..... I directly pay all my bills from my account. Everything is on Auto pay and I have to admit, I am not as diligent (obviously) as I should be. I work, my check is deposited, and out it goes to bills.
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sftball_goddess22
9 Messages
11 months ago
When I called today, the customer service agent said he saw the cancellation request for 2021 but he kinda skated over it as if he didn't want to say too much. My online portal does not show as far back as 2021 invoicing and billing. He did make a comment that I would be able to go to an ATT store and request a print out and also request notes, he said the account was documented but would not specifically say what was in it.
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shannon02
ACE - Expert
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20.6K Messages
11 months ago
AT&T sold off 30% of DTV and the new partner is handling the day to day operations so don't know if an AT&T store can to that now.
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sftball_goddess22
9 Messages
11 months ago
Oh great, the customer service person on the phone told me to go into the ATT store. Maybe it was just to get rid of me on the phone. :0(
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litzdog911
ACE - Sage
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46.1K Messages
11 months ago
I don't think anyone at an AT&T Store will be able to help you with this. They're not DirecTV experts. Have you spoken with more than one support agent? If you call again, say "cancel my service" at the voice prompt. That will often get you to a more experienced rep.
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sftball_goddess22
9 Messages
11 months ago
I've spoken to 4 different ones now but I will keep calling. Thank you
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sftball_goddess22
9 Messages
10 months ago
Hey guys,
Update.. Directv is issuing me a full refund. They were honest about the documentation regarding cancellation in 2021 and will be crediting my full amount.
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sftball_goddess22
9 Messages
10 months ago
@Juniper
Yes! I spoke to a Senior Support Manager with the Office of the President at DirecTV. She was so helpful and kind. She did her research and found the notes in 2021 where I cancelled and where the employee (who is no longer employed there) just changed my plan.
I am very pleased with how everything was resolved. It took some time and speaking to multiple people but it's over.
My account shows closed. Now I have to figure out how to get them to stop asking for the equipment that was already sent in.
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sftball_goddess22
9 Messages
10 months ago
@Juniper when I cancelled service they shipped me a box to send my equipment in. I don't have a receipt or anything from two years ago. This time the directions are to go to FEDEX with the equipment. I'm not sure about which boxes I had, my bill says Advance receiver DVR and Advanced Receiver Service.
@teetertotter I have a $3,200 credit showing in my Directv account right now so I took a screenshot. The person I was speaking to was from "The office of the President of Directv". I have her direct phone number. They are going to send the refund directly to my bank account, originally they were going to send a debit card.
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sftball_goddess22
9 Messages
10 months ago
Thank you!
As of right now when I called, they say there is no equipment due. The emails I have gotten were triggered when they officially cancelled service this month. She said the final invoice will be sent on the 24th and if it shows anything with the device to contact them again. If it shows, I will just contact the person that issued me the refund and deal directly with her.
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