Canceled subscription

The billing cycle started the day you where installed and on day 2 the bill is made and sent so they may have used the bill made/sent date instead of the cycle starting date.

So you’re saying the system has two separate dates and neither support staff had the same date as the other? Also how is this the only piece of information you comment on out of an entire paragraph full of information. What y’all need to be concerned about is how you treat your loyal customers in return. Years I had service DIRECTV- YEARS! 

Juniper- I had been a loyal customer with not a missed payment for around 15 years- so if this is the change in agreements they should have sent me an email with this information. With loyal customers if we did not receive this information or weren’t aware y’all would at least give the benefit of the doubt to your customers who have spent thousands upon thousands of dollars to you over the years! So appreciate the reciprocation of loyalty there juniper!

This is a customer to customer forum, the few employees on here have that stated in a box similar to the ACE box and are on their own time and can't speak for the company.

I believed this to be a customer to customer interaction and also to leave reviews of what type of experience folks have and questions! Strictly informative of how each individuals experience with Directv has been! So if they are not speaking as an employee of Directv how did they have the information to pull up back in 2018? I mean I sure could’ve find that information as a customer. So curious how Jasper had this information available to him, if he’s not on Directv time that is? 

As Juniper posted there where emails and billing inserts to those with paper bills sent to customers in 2018 and the updated TOS also states it.  We have no access to any accounts so this Jasper either works for DTV and you called them or a scam artist.

@Kalaotero 

That notice was sent almost 5 years ago. Terms of Service have long been updated. No company can force customers to read everything sent to them.

I am not here to reciprocate any "loyalty" or such you have. This is a public forum of other customers. I am not an employee, which if you had read my entire post would have seen I disclosed that.

It is possible one or both of the agents misquoted the exact number of days by accident, not necessarily on purpose. To be clear the bill cycle is based on when your service was installed and activated.

Day 1 - Cycle starts

Day 2 - Bill produces (statement date) and mails out

(I'm on paperless, so my bill shows issued day before the cycle day 1, so is available to review a little sooner. Doesn't affect the cycle dates itself).

So what matters for billing and canceling is the service dates. So for example having a statement date of 6/14 but monthly charges for service 6/13 thru 7/12 means last day of cycle is 7/12 no matter when between those monthly charges dates you cancel.

The flat monthly billing/no proration for final bill is unaffected by years of service. You are held to the same Terms of Service as the rest of us.

As for how I have the information from 2018 is simple. I kept the email I received as a customer for reference. And I have shared it multiple times on this forum since then. All within my access as a customer, not an employee.

And not sure why you switched to Jasper as my username is still Juniper.

Oh and for reference the ToS:

https://www.directv.com/legal/directv-residential-customer-agreement/

5. CANCELLATION

Your cancellation is effective on the last day of the billing cycle in which you cancel (exceptions may apply to certain promotional periods and must be in writing) and you will not receive a prorated credit or refund for any portion of Service cancelled (subject to applicable law).