3 Messages
Canceled Service
I am a long time customer and cancelled my service today due to programming. Once I cancelled the service, they advised that I had an early termination fee due to a receiver replacement back in 2022 which activated a new 24 month contract. I had the protection plan and was told by the tech that I would not encounter any additional fees or contract issues due to it being a covered replacement. Now I am being told otherwise. I have never agreed or signed any additional contract. Who do I contact to get this charge removed?
litzdog911
ACE - Sage
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46.1K Messages
1 year ago
Replacement of equipment should only trigger a new contract if the replacement box is an upgrade from the old box. What were your box model numbers?
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lawman039
3 Messages
1 year ago
Thank you for your reply. The original devices were a C61W-400. They sent me a C61W-700. No upgrade was request nor did they advise they were sending an upgrade. Like I said earlier, I was told they were just swapping out devises
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lawman039
3 Messages
1 year ago
Thank you for the information, I appreciate your assistance.
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
All TV providers get the same programing from the content providers. DTV has no control over what the channels send them.
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