New Member
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1 Message
Cancel Service
I called DIRECTV twice in the past 2 months trying to cancel my service and it still did not get cancelled and I was charged $250/month. When I called a third time they told me they had no record/notes of me calling in. I have my call logs that shows I was on the phone with them for over an hour each time. How do I dispute their claims and get a refund? We moved in November and have not used the service since then but am still paying for it. Please help!
detuch254
ACE - New Member
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5.2K Messages
2 years ago
You need to call and say ‘cancel’ to the robot to be sent to the loyalty/retention department. What exactly were you charged $250 for? An early termination fee is $20 for every month still on the contract so this wouldn’t add up to $250. If an agent resists, you then keep trying. If no success, try a BBB complaint.
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