Can you know if...

Hi, @GardenMum. We'd like to help. Just to clarify, You'd like to know if we offer a remote that doesn't have a DIRECTV label on it? Mohammad, DIRECTV Community Specialist

From what I could see, I got the following: 

DIRECTV RC73 IR/RF REMOTE CONTROL-BRAND DIRECTV

For MINE, though, it didn't work on a TCL/ROKU TV.  (Didn't work on a "set up." )

I also got a Roku/Amazon Fire TV.  I'd say it was good (from Amazon) but I cannot get the TV work on the "numbers."  It's the problem.  It's code was 6171.

Sorry they're not clear.  I had a stroke last summer and not great!

Hope you have an idea.  Different for an "extra" to get a remote from the the other twos?

Thanks!

I hope you're doing well now. Thank you for clarifying the issue you experienced with your remotes. I understand how frustrating it can be when things don't work as expected, and I apologize for the inconvenience caused. Let's work together to resolve this. To program your Genie remote and control your TV, please visit https://www.directv.com/support/article/000092856 Let us know if this information is helpful. Mohammad, DIRECTV Community Specialist

So do you think I should try the Program Genie remote for HDTV and other devices, and select one of the other two models?

Again, this doing, I'm thinking JUST trying to how well it works with the DirecTV.

Thanks!

It seems like you need more than just troubleshooting. I will send you a DM to assist you further with this. Mohammad, DIRECTV Community Specialist