New Member
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28 Messages
Can someone assure me that I will not be charged anything if installation of satellite services fails?
I tried to set up services through DTV and the installer could not complete the job. Is there any chance I am charged in this situation (monthly, equipment, early termination fees)? The account info tells me I still have $ due coming up, but I don't know it that's accurate or not. Customer service isn't too helpful - they told me I had cancelled...maybe...I have no evidence of this fact though so I am not really sure.
Thanks
litzdog911
ACE - Sage
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46.1K Messages
2 years ago
You should not be. The installer should have noted that no installation was possible and you won't be charged anything.
Why couldn't the installer complete the job?
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dolphinseal
New Member
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28 Messages
2 years ago
@litzdog911 Thanks I hope not. They didn't have a tall enough ladder for the house, the siding material on the house wasn't something they wanted to drill into, they didn't have pole clamps on hand, etc.
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nabukl
ACE - Professor
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2.3K Messages
2 years ago
Call directv and cancel the actual order, tech on site can not cancel the sales order only the work order.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
There are pole mounts on the ground.
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