Can anybody else access the Manage Equipment link on the website?

Hello @John5 , thank you for reaching out. We want our customers to have a seamless virtual experience.

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@DIRECTVhelp thanks.  I cleared all cookies and tried from 3 different Windows Desktop computers and that page will not load.

This is the link to the manage equipment page:

https://www.directv.com/accounts/satellite/equipments

It is referenced in the support document telling you how to refresh your receivers.

This page simply does not load for me.  Also tried from DTV android phone app.  Disabled Windows antivirus app.  Tried both Chrome  and Microsoft Edge Browsers.

Does it load for any other customer?

Thank you @Juniper but I'm not actually trying to refresh my receivers.  I just referenced that support page and the actual link to let people know exactly what web page I'm talking about.  I don't recall, but I think there were other equipment options on that page, like purchasing additional receivers for example.

Are you saying that page works for you?  I realize this is a customer community, so I was asking if any other customers can actually get to that page or is it just me?  I realize nobody in this forum will actually fix the problem.

If it's just me that's broken, how can I get DTV to fix my account?  I asked and was told it was affecting everybody.  If that's going to be their response and it's not true then that really stinks.

Thanks again.

The page loads for me. However, I only have the option to add receivers but not upgrade exising ones. And the free upgrade option that I would absolutely have (since it is well over 24 months since my last upgrade) is not showing.

@Juniper this answers my question - other customers can access the equipment page but I can't.  Thanks.

What models are each of your boxes and what exatcly are you trying to gain from an upgrade?

We have a HR54 Genie and four C41 clients.  For the last year there is one room where the commands from the remote control to the C41 will be delayed.  Example, I press Guide button and nothing happens.  10 seconds later Guide pops up.  So the click is being received by the C41 but it's taking 10 seconds to execute the click.  I swapped out everything - the box, cables to the SWM, HDMI, TV, remote, power adapter, different port on the SWM, etc.

Problem is intermittent.  I can live with it if I have to but thought maybe new hardware would solve.

DTV said they would send me new hardware for the entire house (for free, which is nice) but then the tech never showed up (twice).  They were also going to install the Genie 2 and I don't think I want that.  I'd like a new HR54 and clients.  Don't they have HR54 v2 or v3 by now?  I am pretty sure I have v1.  Last upgrade was 4 years ago.  I do not have protection plan.

I suspect my equipment page won't load because of the order for a new system (the Genie 2) and it not being installed yet.

Glad to hear everything is up and running again. Enjoy!

I am having same issues as original poster. I can't see my equipment on the website. When I click to Manage my Equipment, it just spins and never loads the page. I have cleared cache, history, etc. and tried accessing from my mobile device, to no avail. Help!

Fixed! I called to have a box removed that we weren't using, and the site suddenly started working!

That is how mine got fixed too.  Removed 2 boxes from my account that I didn't need and suddenly the website started working again.