New Member
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1 Message
Billing/Customer Service
I have been on multiple phone calls for over 2.5 hours total and there is still no resolution.
DTV has been overbilling me for receivers and they told me it is Century Link's fault, I set up a call with CL & DTV and after 45 minutes was told it needs to go to a manager, someone would call me. At this point I am out my time and over $150 that DTV overbilled me and still no help. I need a response ASAP or I will take further action as this is ultimately a fraud issue of billing for services/components that I do not have. I am a 25+ year customer and this is terrible how the issue is being ignored.
detuch254
ACE - New Member
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5.2K Messages
2 years ago
This is a public forum of customers so unfortunately we could not directly help you with your account. However, we can recommend a few things.
Call DIRECTV (number in my greeting below) and say ‘cancel to the robot to be sent to the retention/loyalty department where an experienced agent can look over the receivers on your account and what you are being billed for. If they are unable to access the account due to the fact that CenturyLink directly manages it, look for CenturyLink’s DIRECTV retention department.
If all else fails, perform a BBB complaint.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
This is a customer to customer forum with no access to any accounts. DTV rarely calls back. If there are receiver that are still active on the account that you don't have then you call DTV to deactivate them, DTV only has a 60 day period to report billing disputes.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi, msc123. We appreciate your 25 years of loyalty, and get your concern about unexpected charges on your bill, so we will work to give you a resolution without having you on the other end of the phone. Please check your Direct Message inbox to start gathering information on your account.
Jairo, DIRECTV Community Specialist
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