1 Message
Billing
Called to cancel due to loss of Sunday Ticket. Agent tells me they haven’t lost it, to put account on hold until season starts “in case corporate can work it out.” I do that. Eventually call to cancel service altogether. Now am getting billed because when I canceled service, I supposedly had to reinstate service for the rest of the month and then cancel. No, I’m not paying for that.
shannon02
ACE - Expert
•
20.6K Messages
1 year ago
You can't cancel an account that is suspended, you have to reinstate it. DTV no longer prorates the final bill so you pay for and receive service until the end of your billing cycle regardless of when you cancel. Guess what? That CSR is wrong NFL Sunday Ticket will not return to DTV until the contract with You Tube runs out and DTV can bid for it again.
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