Contributor
Billing errors not being fixed
I have spend 14 HOURS since JULY trying to resolve a billing error on the part of AT&T/Direct tv.
I have sent proof of payments from my bank and have talked to no less than 10 reps and have had 3 chat's.
Still not resolved. Service disrupted for over 1 1/2 months and still being charged fees, etc plus getting
threatening phone calls, emails and texts.
Charges for my time are now into the hundreds and their credits should be the same.
NOT A GOOD EXPERIENCE with ANY of the REPS. they don't believe what I say even in writing with back up from bank!!!
PLEASE RESOLVE!!!!!!
mark_mt
Employee
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74 Messages
5 years ago
What kind of payment? EFT (checking account draw) or debit/credit card? To AT&T directly or a bill-pay service or kiosk?
These kind of issues are hard without having the account info (and I can't pull it up because I don't post here in an official capacity) but I might be able to steer you in the right direction.
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ThundersMom
Contributor
5 years ago
It went from my bank directly to your clearing house. It was accepted by them but not posted to my account. I have incurred additional fees, taxes etc. My service was shut off over 1 1/2 months ago and I am getting threatening emails, texts and phone calls as well as notices that my credit rating will be affected. All due to a processing error which could not be addressed either by the Loyalty Team or Customer Service. As mentioned, I have spent in excess of 14 hours trying to resolve this, sent proof of payments spoken to about 10 +/- different employees as well as direct tv.
Is there some way you could look into this.>>>My last reference numbers are from the Finance department Escalated Claim #4913716 and 4913717.
Previous chat and ee numbers:
Eric-746011442298475839
Frank-ee #FE0028
Terrell-TC2829G339G
Denise:EM057
Dee/Tyler/Grace-hung up
Trishia-no answer
Grace ee 50962
Melissa Keller ID27177421
Jenny ee JQ493B
Angel Ca042G
Montecarlo,- signed out -never resent to someone
Jam ref 741226322174615690
Grace-724337736663470780
742352180589971898
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