1 Message
Billing Dispute
I cancelled my DirecTV service in March of 2020 at a local AT&T store. I returned the equipment on March 23, 2020 and have the receipt to prove this. We moved and started new DirecTV and Uverse service @ our new home. However, AT&T continued to deduct money from my account for the account at our prior residence for the next year before I caught this when preparing for our taxes. It's in excess of $2,500 that was improperly deducted from my bank account. I've spent over 30 hours on the phone over the last 3 and a half years but have gotten no where. This past year I found the receipt proving I returned this equipment on March 23, 2020. Amazingly, and unbelievable, AT&T has submitted me to a credit collection agency to collect on this account after I shut off the auto pay in 2021. So, not only did AT&T illegally deduct over $2,500 from my account after i returned the equipment, they also sent me to collections. Nobody can (or will) help me. I've both been to AT&T stores to try to resolve this as well as spent over 30 hours on the phone. Can someone @ AT&T or DirecTV step up and refund these funds that illegally and improperly taken from me?
shannon02
ACE - Expert
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20.6K Messages
10 months ago
You can't cancel DTV at an AT&T store you needed to call. You can try a BBB complaint.
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nabukl
ACE - Professor
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2.3K Messages
10 months ago
Att stores can NOT cancel directv service so it wasn't canceled when you thought it was
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bremerb
1 Message
29 days ago
I cancelled my DIRECTV service on 9/18/24, which was 4 days past when the billing period started on 9/14/24. I was instructed by CS Rep. Kaepiana that my service would be cancelled immediately. I was instructed to collect all the equipment and would receive notification on returning the equipment, if necessary. At no time was I instructed that the service would run through the end of the month, nor that I owed an "Early Termination Fee".
SO, I had no service from 9/18 through 10/13/24 but I am being charged for the entire month ($166.13), rather than a proration of only 4 days.
In addition, I am being charged $45 for an Early Termination Fee even though I have been receiving service on a month-to-month period for a very long time. I was under no contracts. I never was provided updated equipment, which was the original installation equipment from many, many years ago.
While asking about this charge, both the CS Rep. Renaldo, and the Manager I requested talking to, Tyesha, both led me to believe this early termination charge was not a DirecTV charge, but an AT&T internet charge. I was being misled. After calling back to AT&T, they confirmed they do not have a cancellation fee.
Who can correct this billing, since Customer Service refused to do anything.
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shannon02
ACE - Expert
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20.6K Messages
29 days ago
DTV stopped prorating the final bill years ago, you pay for and receive service until the end of your billing cycle, this is included in the TOS. AT&T sold off 30% of DTV and no longer handles the day to day operations, so that is not an ATT fee.
File a BBB complaint.
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DIRECTVhelp
Community Support
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254.4K Messages
29 days ago
We know how frustrating it can be when customer service falls short of your expectations, @bremerb. We're here to help and investigate this further. Let's meet at DM to turn your experience around. John, DIRECTV Community Specialist.
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