New Member
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4 Messages
BILLING and SERVICES RIP OFF
My mom's account and billing scenario has been a hot mess since LAST APRIL. Why in the sam (Edited per community guidelines) can't they get it right. The latest issues..1) Switched to Entertainment channel line up, still shows Ultimate online account. 2) Some representative said "for all your trouble, we're giving you NFL Sunday Ticket for free". I said NO THANKS, but they added it anyway. I removed it from the account online, but it's still there, even though I got an email saying "Order Processed". 3) Finally, I have been on the phone with reps SO many times to tell them they are overbilling for an extra receiver that WE DO NOT HAVE and still has not been removed. SICK OF THIS............
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Don’t use the chat feature. Those agents often mess up the account even more or otherwise mislead customer. Chat agents should only be used for simple tasks such as activating additional receivers or possibly refreshing equipment. Otherwise, any account-related issues you should be calling in for. Call DIRECTV (number in my greeting below) and say ‘billing’ to the robot. There, confirm your downgrade to the Entertainment Package. Additionally, you can remove the previous NFL Sunday ticket subscription. However, do be aware that YouTube TV has NFLST for the foreseeable future so you don’t have to stress about being billed for the 2023 season or anything like that.
If there is an additional receiver on the account that you don’t currently have, ensure you have the right info about it before you call in. Have the receiver ID, access card, model number, and serial number of this additional box handy. All of this info can be found on your online account under ‘My Equipment.’ Thereafter, call in and say ‘deactivate receiver’ or otherwise ‘technical support’ to the robot. Usually, the technical department is in charge of deactivating and activating boxes.
Being we are customers like you on a forum, we couldn’t assist with any of this unfortunately. If phone and reps don’t get you anywhere, go forward with a BBB complaint.
If you somehow prefer chat (I don’t recommend it at all) and the chat now isn’t working, that could suggest that you are not chatting within the hours, all of agents are busy, your computer is blocking the chat feature due to being on a VPN or similar, etc.
(edited)
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guadalupefox1
New Member
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4 Messages
2 years ago
And the 'Chat" button doesn't work.
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guadalupefox
New Member
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10 Messages
2 years ago
I appreciate comments to attempt to help. If the receiver is NOT in the home, can not give them serial # and ID # of what is NOT in the home. Plus, they have NEVER REMOVED any old equipment that has been returned from the account. Hence, there are 7 receivers listed on the account when there are only 2 physically in the home, which means we have to document what's there, call them, AGAIN, to get the account straightened out. I'm venting....thanks for reading..
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
As I said, you can get the receiver ID, access card, serial number, and model number of these older boxes THROUGH YOUR ONLINE ACCOUNT. Just go to DIRECTV.com, login by clicking ‘Sign in’, scroll down once logged in to ‘MANAGE YOUR EQUIPMENT, and all info for the respective receivers is right there.
You just need to isolate the two receivers you are ACTUALLY USING from the rest of them so you don’t deactivate the wrong boxes.
Glad to be of help.
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guadalupefox1
New Member
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4 Messages
2 years ago
So, here we are, March 7, 2023. Almost one year from the beginning of the directv nightmare that I can't awaken from. Called AGAIN to get them to correct the extra receiver charge...$7.00/mo for 11 months now, update the account with the correct channel line up charges and REMOVE NFL TICKET THAT WE DID NOT ORDER OR WANT GIVEN TO US FOR BEING 'LOYAL CUSTOMERS' .... and got the obligatory "I will be the person that will finally fix the issues you have been trying to get rectified". Maybe I've mentioned this before...when they went ahead added NFL Sunday Ticket last summer after we said no thanks, we received an email saying 'CONGRATULATONS!'. Needless to say in the fine print it says "NFL SUNDAY TICKET and NFL SUNDAY TICKET MAX subscription will renew automatically each season thereafter, provided that DIRECTV carries these services, at the thenprevailing rate unless you call to change or cancel by the date specified in your renewal notice." Regular full-season retail price is $293.94.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
@guadalupefox1
DIRECTV doesn’t have the rights to NFL Sunday Ticket anymore so you won’t be charged for it. If you weren’t already aware, YouTube tv has the residential rights.
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