New Member
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3 Messages
Billed for MLB — request cancel
I have been with Directv for 20+ years and I am losing my patience.
Via texting on 3/21/23, I requested the MLB that I didn’t want to be canceled.
The rep canceled it and said I would see the credit. I logged into my account but it wasn’t there. There wasn’t any activity showing on my account. She then said it could take two billing cycles for the credit. I have always received credits and additions the same day. They gave me a $10 sorry credit. A supervisor called me and said they requested this to be expedited but could take 2 billing cycles.
I checked my account today 4/19/23 and still no credit. I canceled my auto pay as I am not convinced the MLB is even canceled.
Has anyone had this problem? Suggestions on how to resolve it would be greatly appreciated.
Thanks
shannon02
ACE - Expert
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20.6K Messages
2 years ago
AFAIK you have to call to cancel anything relating to DTV sat service.
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DPTucker
New Member
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3 Messages
2 years ago
I spoke to a supervisor on the phone
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DPTucker
New Member
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3 Messages
2 years ago
I will call them again. I don’t think it was a scam the text that I got from the Directv website I have used it before. I also got the $10 credit the rep said in the text. When the supervisor called me my caller ID said Directv.
My question still is does it take 1-2 billing cycles to get a credit. Shouldn’t it be instant or the next day?
Thanks
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
Caller Id is easily spoofed to show any number the scammer wants.
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