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Bill
After being a direct tv customer for over 10 years, I called on February 2nd to cancel my service. I was told that Direct tv does not pro rate and I would have to keep the service until the 17th of February. That would have been fine but somebody on your end disconnected my service so that I can not watch direct tv from my tv's. On the overview of my bill I have this message "
PENDING DISCONNECTION
You can still enjoy the entertainment you love until February 2, 2023.
Ready to reconnect? Select the Reconnect Now option below. We’re also happy to help you reconnect at 844.894.8933"
I called the tech department they said it is a billing issue because they show it canceled. I called Direct tv and was told I still have service and that it's an issue with the tech department. I asked them to call the tech department because I am not going to go back and forth they said no there is nothing they can do. I am told I still have to pay for the full month because they don't pro rate. So basically I am getting robbed of $107.14 because your inept service. Do not get direct tv for the poor customer service!
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