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New Member

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3 Messages

Wednesday, September 15th, 2021 1:20 PM

Bill has gone up over $60 a month and have called customer service multiple times. They will not do anything. Basically told me to cancel.

My bill has gone up over $60 a month the last six months.  I was receiving some kind of discount and it must have fallen off.  I have called customer service multiple times to get my bill back to a reasonable amount with no one willing to help me.  I have been a loyal customer for several years.  I feel like this customer service is terrible.  I set my account up to cancel.  I am sick of not being able to get anyone on the phone and when you finally do, no one seems like they know what they are doing.

ACE - Expert

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2K Messages

3 years ago

So go back and look at the last bill before the increase. It should list exactly what the discount was. Discounts like that are generally for 6 or 12 months. Good luck getting another one. Directv is now very reluctant to extend discounts. As you found, they’ll just let you cancel. 

ACE - Expert

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20.6K Messages

3 years ago

DTV only raises their base rate at the beginning of the year with emails going out in Oct/Nov and are generally less then $10 so any increases are PPV or discounts ending.

New Member

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3 Messages

3 years ago

Who said anything about not being able to afford it.  I think you might be reading a little too far into this.  My issue is poor customer service.  Rarely do subscription services raise rates +40% outside of the cable/ satellite industry.  I’m just not a direct tv apologist or on their payroll.

ACE - Expert

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20.6K Messages

3 years ago

Nether are we, the only employees of either company have that fact spelled out in a box similar to the ACE box.  AT&T's CEO stated last year there will be no more discounts for existing customer so the CSRs are doing their job when they tell you that.

New Member

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3 Messages

3 years ago

Well for your information, I have basically  been paying the same amount for my direct tv for the last six years give or take $10-$15 for rare increases.  Everyone has their own opinion as to what a service is worth and what they are willing to pay for it.  I am not willing to pay that much more per month for the same exact service/ package I have had for the last six years.  So when I say that the price is that much higher, that is what it is regardless of how they came to the price they charged.  I don’t care how they come to it, all I care about is the bottom line.  Thanks for the input though.  Seems like a lot of other people feel the same way. Probably why they have lost so much business over the last few years.  And by the way, they have called me several times the last two days and offered me the same “discounts” to get the price back where it was.

ACE - Expert

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20.6K Messages

3 years ago

Those calls maybe from scammers.

New Member

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13 Messages

10 months ago

I've been getting statements from DTV around $129.78 to $135. 10 depending on the days in the month-I understand this I delt with figures in my job dealing with insurance etc.  (being charged per day of service)  I just got a bill for $183.18 & when my last bill was $129.78 & can't get their barely English 'customer service reps to explain why I just got a $53.10 increase. I was placed on hold for 25 mins. & never gotten back to. I figured that  NO ONE wanted to explain or deal with an old bat who has delt with figures all her life to explain a $53.40 increase. 

ACE - Sage

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46.1K Messages

10 months ago

@Tvan9250 

Compare the line-item charges on your previous bill to the current bill. What changed?

ACE - Expert

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20.6K Messages

10 months ago

As stated before DTV only raises the base cost yearly so a month to month change is discount ending or PPV or On Demand charges.


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