New Member
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2 Messages
Being charged for NFL Sunday ticket even though no longer have service
We were deceived into a 2 year contract with directv including free nfl package from att representative at Costco. We were told no contract but it came with a contract. Then now we are dealing with being billed the nfl ticket even though we noticed directv we don’t want to nfl service. We have had to call several times and it has not been resolved and we keep getting billed for the service. It’s so frustrating! We just want our money back and to get rid of our current bill that supposedly is charging us for remainder of nfl when we already paid early termination fee and no longer have the directv service or att internet. Who do we need to contact to resolve this issue?
detuch254
ACE - New Member
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5.2K Messages
2 years ago
First, try calling DIRECTV (number in my greeting below) and saying ‘cancel’ to the robot to be sent to the loyalty/retention department where an educated agent can assist you. If they are hesitant on something or deny a somriob to the issue, there isn’t much you can do with the DIRECTV representatives. You’ll need to file a BBB complaint. Be prepared to wait a few months for a refund as DTV is usually slow with such refunds.
As a rule of the thumb, never trust salesmen at Costco. They often leave out important info and mislead customers. Rather, you would sign up for service through a trusted third-party dealer like Solid Signal or the main source, DIRECTV.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
DTV doesn't have salespersons in retail stores like Costco, they work for a third party company. Once the season starts you can't cancel NFL Sunday Ticket but since the first year is free how can you be billed for it?
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nabukl
ACE - Professor
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2.3K Messages
2 years ago
If you're being billed for NFL Sunday ticket in the second year then canceling service doesn't void that sports subscriptions are non refundable
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