Contributor
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4 Messages
Anyone Else Run Into This Early Termination Scam?
Was with Directv for almost 5 years-so all termination issues should have long expired. Just cancelled with an on-the-hone rep who had no issues with this whatsoever. Eventually got a statement from Directv showing zero balance. Everything good-right??
Today I get my ATT bill (I had services with them for internet service while on Directv and still do). On this bill is a "early termination fee" from Directv for $440. I called Directv and asked them what was up?? After 15-20 minutes the rep came back with some story about my having gotten a new set top box back in 2021 and that had made the 24 month obligation live again. News to me-first I have heard of this. Anyone else run into this?? BTW-they never sent me the required information on returning my equipment-so I had to ask about that today while on the phone with them. Terrible service so far.
shannon02
ACE - Expert
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20.6K Messages
1 year ago
They are correct any new receivers to the account starts a new 2 yr contract unless it is to replace a defected receiver. Mover's deal starts a 1 yr contract also. It appears the new partners are returning to the old return policy of sending a return kit by FedEx to be returned to the post office.
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
Yes, any upgrade of equipment or additional equipment does indeed trigger a two year contract. Too many times do us members hear of times where agents failed to mention such criteria and simply pushed an upgrade. There isn’t much that can be done for you now since the contract was already initiated with the upgraded equipment.
I am confused on why you must pay $440. If you upgraded back in 2021, this wouldn’t make sense since each month of the contract is worth $20 (amounts to $480 by the end of the two years). Thus, you owing $440 now does not add up. You must have been put back into a contract for more upgraded equipment, moving services to a different address, etc.
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Lizzardden
Contributor
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4 Messages
1 year ago
I didn't upgrade or get any new services. My set top box quit and they provided a new one. That in of itself does not seem to warrant a new 24 month period IMO.
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Lizzardden
Contributor
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4 Messages
1 year ago
They were both H25-500-C-R. Thanks for your very concise first response-I appreciate that!!
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Lizzardden
Contributor
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4 Messages
1 year ago
And what I really don't get is that I received a statement in the mail just 2 weeks ago from Directv showing a list of charges and adjustments, including the $440 which was wiped out leaving a balance of zero. They had it right and now someone at ATT is getting in on it??? I see now why people complain so much about Directv service.
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
This may have something to do with AT&T selling off 30% of DTV and the new partner moving things back to DTV.
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