8 Messages
After 18 years we canceled service and Directv found a way to screw us over. So much for treating long term customers with respect.
We canceled our service after approximately 18 years due to high monthly bills. A few days later we checked and the service was still active, so we called to rectify. The agent was very concerned that we had canceled and offered us a one month discount if we reactivated. She also told us we could call back in a month to extend the discount. What she did NOT tell us was we were signing up for a 24-month contact. One month later we called back and were told there was no further discount, so we canceled yet again. I confirmed with the agent that there were no outstanding charges and checked online to confirm. A week later we were notified we owed Directv $189 for canceling our service early. So basically at least one, if not two of their agents LIED to us to keep us as customers. I've since spoken to the billing department and they told me there was nothing they could due and we had to pay. Oh, and get this, Directv has an email address listed on their site for payment disputes (commercialcustsat@directv.com) but that email does not work. And I'm sure if we don't pay the charges they will set a credit collection agency on us. Wow, great customer service Directv, way to turn a loyal customer into one who will never use AT&T or Directv again, ever!
arzoo
8 Messages
8 months ago
All I can say is both an email and two agents stated the additional charges were for an early cancellation of a 24-month contact, something we did not sign up for. They basically told me to pound sand.
0
0
arzoo
8 Messages
8 months ago
We had a credit applied to our account which is why the balance is $189. The actual amount without the credit is $220.
Here's another fun fact, if you have an outstanding balance on your account, you can't easily talk with an agent - no matter what number you call or option you select, an automated message insists you pay your balance first. The only way to talk with an actual person is by not providing any account information.
0
0
arzoo
8 Messages
8 months ago
There is nothing we can do short of taking legal action (small claims) and for the small amount this does not make sense. Directv wins and we will never recommend the service, company, or parent company (AT&T) to anyone who asks.
0
0
arzoo
8 Messages
8 months ago
Thank you for helping. We have filed a complaint with the BBB.
0
0
arzoo
8 Messages
8 months ago
We canceled one month after (unknowingly) accepting the new contract.
0
0
arzoo
8 Messages
7 months ago
Less than four hours after filing with the BBB we were contacted by a DirecTV representative. She had reviewed the recorded conversation with the agent who signed us up for the 24-month contract and confirmed we were not informed of this information. The charges will be refunded. So much aggravation could have been avoided had DirecTV customer support done the right thing to start, but at least it ended correctly.
0
Edukateu
4 Messages
2 months ago
Something similar happened to me. I called to cancel Directv once I lost hours at work. I was told that I could not cancel because I had a past due balance. I told him that does not make sense. I clarified that I wanted to keep my internet and could no longer afford Directv so he transferred me to another department who provided a discount. I was livid. It took everything in me not to go off.
0
0