New Member
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1 Message
Advanced receiver service credit
My equipment was updated in October 2022 (I am a 25 plus year customer) because directv said it would stop receiving. The cost for ARS ($20 per month) was to be credited after 3 billing cycles. It is now May 2023 and the ARS charge is showing every month and no credits issued. I spoke with customer service twice and they assured me it will happen. I have emails showing the commitment. What recourse do I have?
shannon02
ACE - Expert
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20.6K Messages
2 years ago
Sounds like you needed the free MPEG2 swap with the HD fee waived and no new contract and you got the upgrade instead that doesn't include the HD fee credit and a new 2 yr contract. You should try filing a BBB complaint.
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