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New Member

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5 Messages

Saturday, January 14th, 2023 4:10 PM

Add peacock as add on

Unable to add add ons to my account, not an option. Cannot add anything , customer service said to wait until next day and maybe it will be available. It’s not.

ACE - Sage

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46.1K Messages

2 years ago

Peacock is a separate streaming service. It's not available as an add-on to DirecTV Satellite services. 

New Member

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5 Messages

2 years ago

Yes, it’s not a service.

 Received a promo email from DirectTV to add Peacock for $2.99/M. Followed process to add which isn’t an option .

if I wanted to add HBO, etc I am not able as there is not an add on option. Spent 3 hours on the phone yesterday- nothing accomplished other than wait to see if problem resolved itself- which it hasn’t.

ACE - Sage

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46.1K Messages

2 years ago

Are you a DirecTV Satellite or DirecTV Stream customer?

ACE - Expert

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2K Messages

2 years ago

You sure the email was from Directv? Again, Peacock is a streaming service. I get similar emails too but directly from Peacock. Are you a Directv Satellite or Directv Stream customer? I suppose it might be possible to get Peacock through Directv Stream but this is the satellite forum.

New Member

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5 Messages

2 years ago

The email is a promo from DirectTV. DirectTV will bill for service, Peacock sends secondary access email for app.

It’s a legit Promo as I spent hours on the phone with DirectTV.

The issue is my on line account (where you see your billing, change plans, etc) is not displaying add ons . This is the area you would go to when you want to add addtl services. 
I need tech support for on line accounts 

ACE - Expert

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20.6K Messages

2 years ago

AT&T sold off 30% of DTV and the new company is moving the website and billing to them and it is not going to well.

ACE - Sage

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46.1K Messages

2 years ago

Nobody here can fix this for you. You need to call DirecTV. 

ACE - Expert

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2K Messages

2 years ago

Again, are you a Directv satellite or Directv Stream customer? I find it hard to believe Directv satellite would have such a promotion since they don’t do anything like that for any other streaming service. If it really is from Directv satellite, I think you are just asking for trouble adding a streaming service through your Directv bill. I know you can get that $2.99 promotion directly from Peacock.

New Member

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5 Messages

2 years ago

I’m a DirectTV satellite customer and simply responded to a DirectTV promo email. It’s a legit promo and DIRECTV has the process to add the promo billing. Problem is I have to add to the account, customer service cannot from their end. My online account is the problem- no longer allows for add on’s of any kind. 

A previous post said the billing and accts are a mess since AT&T pulled away. The DirectTV customer service rep said the same thing. 
I’m on autopay so I never sign into my account. I’ve recently signed in and can view the mess.

New Member

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5 Messages

2 years ago

I fixed the problem. I have xfinity for internet. They offer a free box.

The box allows you to have Peacock Premium and NBC Universal free. I’m going this route. FREE.

Thanks for all your comments and help,


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