1 Message
Account Trouble
My DirecTV says that my bill hasn't been paid since October, but I can't sign in to the website. I've tried to reset my password and find my ID, both of which are the username and password I'm trying to use. It keeps saying that the ID or the password is invalid.
DIRECTVhelp
Community Support
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254.6K Messages
8 days ago
Hi, @WolfGoddess77. We understand how important it is to keep your payment up-to-date, and thank you for trying to retrieve access to your online account. You can now easily make a payment without needing to sign in. Visit: How to make a DIRECTV bill payment | DIRECTV Support. We'll be sending you a DM as well for further assistance. Kenneth, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.6K Messages
8 days ago
If bill hasn't been paid since October then your account should be in a non-pay disconnect. When that happens the online access shuts off as there is no active account. You normally have to call DirecTV to discuss your billing concerns at this point. But if they can resolve through a DM, consider yourself lucky in this situation.
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