2 Messages
Account Suspension SCAM !!!!!!
I called to cancel 9 months ago and was told you should just suspend to make sure you like your new service. Was never told I had to call back or that I would not be informed when they were starting service back up. Call me naive so my bad. I have requested a call from the managers manager so we will see where that goes. I had a $125 credit and now I supposedly owe them. If not satisfied with results I can only do a couple things
1) Never pay the bill
2) I have a couple thousand friends on Facebook as well as a couple thousand customers for my business. I haven't posted yet to see if it gets resolved but if I have to, I will post on social media to make sure it never happens to anyone I know. It will cost them way more than the $125 they owe me.
DIRECTVhelp
Community Support
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254.6K Messages
6 months ago
Hi @rjkuranda. We're sorry you're not informed the service was automatically turned back on. Regarding your $125 credit, we'll go ahead and check your account together so that we can determine the next steps to properly resolve this. We're sending you a DM to further assist. DIRECTV is here to help. Bernadette, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.6K Messages
6 months ago
Suspending temporarily while testing a new service is reasonable. Rep should absolutely have informed you that it auto-resumes, but I say it should be common sense they will not suspend indefinitely as in the end you either have service or you cancel it.
If you refuse to pay then eventually DirecTV will automatically collect it. This is per the Terms of Service as outstanding balances cannot be left forever. That is why everyone is required to have a valid card on file so if there is a remaining balance not taken care of after an account is closed it gets paid one way or another.
Your "friends" (term is laughable as that is not what a true friend is) on Facebook and customers do not matter. That is all to common a "threat" usually from those who want to puff themselves up as God-tier influencers. DirecTV will only discuss with you and your account, all those other individuals don't exist for them.
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