New Member
•
2 Messages
Account Hacked
Someone either called pretending to be me or got into my account. They upgraded my monthly plan to the most expensive, added NFL Sunday Ticket, Show time, and a porn channel, more than doubling my bill. To make matters worse, my 24 month contract was due to be up next month, now Directv is telling me I'm locked in for 2 more years because of the monthly plan being upgraded. In the search bar, I can even see where recent searches are for Spanish Language TV programs such as Argentina Futbol. Noone in my house speaks Spanish whatsoever. I've searched online and see that this is an issue plaguing Directv customers all over the country, and Directv will not do anything about it. Directv is making money hand over fist because of this at the customer's expense and it's complete crap. Their only solution was to change offer to help me change my password, as if I didn't already do that immediately.
StClare
New Member
•
5 Messages
2 years ago
If you ended up with a new service agreement then it is possible someone added a receiver to your account that is in their possession and is adding programming with their remote. I am a Directv employee and my group deals with this issue and I assure you we are taking it very seriously. Check the number of receivers on your bill against what you actually have in your home. If there is a discrepancy then we need to fix that and make sure your account is secure. Your online password, your Directv verbal password, and your ATT 4 digit passcode, if you have one, are three separate things. Your Directv verbal password needs to be added or changed with an agent.
0
sgt22
New Member
•
2 Messages
2 years ago
I do have an extra receiver on my bill than what I have in my house!
0
0
StClare
New Member
•
5 Messages
2 years ago
Call us right away to report an extra receiver. The agent should not deactivate the receiver...they should escalate your account to us and one of us will contact you. Leave the best contact number and time of day. We are here M-F 10:45 to 6:45 CT.
0
0
shannon02
ACE - Expert
•
20.6K Messages
2 years ago
Since StClare doesn't have the employee box don't do anything they say.
0
StClare
New Member
•
5 Messages
2 years ago
Shannon I don't have the employee box because I am an employee, as I said. There is nothing nefarious about telling someone to call customer service. Note I did not leave a phone number...always call the number on your bill to make sure you are speaking to a representative of the company, and that goes for any business you contact.
0
0
litzdog911
ACE - Sage
•
46.1K Messages
2 years ago
@StClare
If you're truly an employee then you're violating your company policy. Your posts should have the "employee signature" designation.
0
0
StClare
New Member
•
5 Messages
2 years ago
I checked the employee box, sorry I tried to help.
0
0
litzdog911
ACE - Sage
•
46.1K Messages
2 years ago
I checked the employee box, sorry I tried to help.
I don't know what that means. Your manager will likely need to work with DirecTV's social media team to add the appropriate "employee" flag to your forum account.
0
0
ICHYWT
Community Manager
•
297 Messages
2 years ago
@StClare,
You checked the employee box, but also did not post your employee ID on the signup page. Please read and study the community guidelines here, https://forums.directv.com/page/DIRECTV-Community-Forum-Guidelines
0
0
StClare
New Member
•
5 Messages
2 years ago
I was not given an opportunity to enter my id and when I try to edit my profile that part is grayed out and doesn't permit any entry. I will bow out of here now, sorry. I saw an issue I deal with every day and wanted to make sure it got resolved, nothing more.
0
0