Access my bill

Hello. Thank you for your feedback. We'll be taking into account and will share the comment with our team for future updates. Dylan, DIRECTV Community Specialist

Accessing your bill online shouldn't be a problem. I apologize for any inconvenience this scenario might have caused you. Let's try some basic troubleshooting steps and please delete cookies and cache. In the meantime, I'm reaching you via PM, check your messages to further assist you. Dylan, DIRECTV Community Specialist

I'm able to access my billing information, although that doesn't seem to include a downloadable bill. I can't find the place where I got that error.

I have one question: How do I discover my DirecTV account number?

Hi, @whboyd. You can check your DIRECTV account number in the upper right corner of your billing statement or by signing in to your online account. I've sent you a PM to walk you through. Margie, DIRECTV Community Specialist

On the page https://www.directv.com/accounts/stream/billing

Was on the "Billing & Payments" tab I see a lot of information, but nothing I would describe as a billing statement and nothing with an account number in the corner.

You're the second person who mentioned sending me a "PM". I haven't seen anything like that and don't know how to access them.

We're sorry for the trouble you had getting your account details online. Please click the link I've sent you via PM to authenticate the account so that I can go ahead and assist you further.

When DTV sends you a PM/DM a box with lines appears at the top of the page near the bell icon.

I've seen the bell in the top right corner, but now when I'm on this page

https://www.directv.com/accounts/stream/overview

all I see at the top are a "hamburger" menu on the left, then a search icon, a DirecTV icon, and "Sign Out" on the right.

@whbyod, Please check the message I've sent for further assistance.

How did you send that message? As I've mentioned, I don't seem to be able to receive DMs. Here's what I see.