20 Messages
100 Dollars Rewards Card
I was told that my 100-dollar rewards card was mailed out on Dec 23rd, 2023. I still have not received it. I tried calling everyone at Direct TV.
you can see that I explained I had not received it they all told me to call the rewards team well you call the number for the rewards team and all you get is a stupid robot I have informed delivery so I know what I'm getting the mail and when ok I want my rewards card
As I was promised, I thought that this was just a scam. Just get people to sign up and you receive nothing. That's what I'm thinking. I'm thinking I should go with Dish instead because this is all a scam.
detuch254
ACE - New Member
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5.2K Messages
10 months ago
How did you try signing up for DIRECTV (by calling the actual DIRECTV number 800-531-5000 or through Costco or a door-to-door sailesperson)? Usually, rewards cards are sent to you in the order email and have a link to where you can redeem it. If not, either contact the retailer who sold you the service if you went to a third-party, or try filing a BBB complaint.
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ElizabethKelly
20 Messages
10 months ago
No my reward card was mailed to me by USPS and I never received any emails from them about the rewards card
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DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Hi, Elizabeth. We're sorry that happened. We'd be sad to see you go. Let me turn your experience around. Let me investigate the issue and determine what went wrong. Additionally, you can verify your eligibility by following this link https://www.directv.com/support/article/000066028 I'll send you a PM to discuss this further. Shandon, DIRECTV Community Specialist
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ElizabethKelly
20 Messages
10 months ago
Thank you for looking in this situation for me I really appreciate it
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ElizabethKelly
20 Messages
10 months ago
The link did not work
Please let me know if you have found any information about my rewards card
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ElizabethKelly
20 Messages
10 months ago
I just made a payment on December 28;of a 118 dollars I shouldn't have a bill that Is due yet
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ElizabethKelly
20 Messages
10 months ago
No one can tell me where my rewards card is I call the rewards center you get a robot and the chat line at the rewards center is always unavailable I don't know why I have a Bill do now when I paid my Dec bill dec 28 and now I have a bill due on January 5 I don't understand that when my Dec bill was due Dec 21 oh I call Direct TV about my reward card and how I have not received it and they tell me to call the rewards center that they can't help me well I think this is a big freaking joke and scam
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ElizabethKelly
20 Messages
10 months ago
I tried calling that number and they couldn't help me they said I have to call the rewards center
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ElizabethKelly
20 Messages
10 months ago
Ok my reward card was mailed out on December 23 and I still have not received it what other information do you need I would gladly give it to you Juniper
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ElizabethKelly
20 Messages
10 months ago
Don't feel bad I never received my 100dollar rewards card either I mean good luck on trying to get some one to help you because all direct TV does is pass the buck well I m not paying my bill until I receive my reward card because I was going to use my card to pay my bill so if direct TV wants to keep me as a customer then direct TV has to fix this situation and make sure I receive my reward card or I'm calling the better business bearu
Elizabeth Kelly
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ElizabethKelly
20 Messages
10 months ago
Like I said I m stuck with you for 2yyears I know unfortunately that doesn't make up for you scamming me out rewards card does it no it does not
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ElizabethKelly
20 Messages
10 months ago
Ive had it I'm calling the better business bearu on Monday and let them know how Direct TV is scamming people by promoting rewards card when they signed up but the customers never received the rewards card
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Tiger593
ACE - New Member
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1.5K Messages
10 months ago
Like the other ACE's have asked please keep all comments about your rewards card in one place. It is not fair to other people who come into the Forum to look for help to see multiple posts about the same thing over and over. We understand that you are frustrated over not receiving your rewards card. But we are all customers like you trying to help other people who are having issues with their TV service. As you were asked before if you can provide any other information we might be able to help you with the issues that you are having. If you do not want to do that file a complaint with the Better Business Bureau. That complaint will go to the corprate office and you should have someone contact you regarding your complaint fairly quickly. You could also try to reach out to Directv through Twitter or Reddit as they respond a lot faster to comments over there.
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ElizabethKelly
20 Messages
10 months ago
Sorry that I wasn't able to answer any questions because I was taking care of my husband who has stage 4 lung cancer
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ElizabethKelly
20 Messages
10 months ago
I'm sorry everyone I didn't know that I was told that the employee was on here I'm sorry everyone please forgive me
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