where's the pictures for cast and crew on hr54

My Cast and Crew pictures disappeared a couple days ago too.  Went online to DirecTV site for troubleshooting and reset the receiver but was NOT fixed.  Talked to a Technical Help person and we did the same thing but no fixed results.  DirecTV then sent an email closing the two Service tags saying:  "We have reviewed your escalation and found no widespread issue’s similar to what you reported."

The Tech Help person said on the phone that DirecTV DID have widespread issues with the NO Cast and Crew pictures.

Still not fixed and am considering moving to DISH since DirecTV will not even acknowledge/fix this feature.

In addition to a red button reset, there are a couple options to try. You can unplug power from the Genie (HR54) for a couple minutes. That clears cached memory so it has to load it all fresh again, including the guide data. Usually the reload completes within 24-48 hours. There is also refreshing service authorizations, something you can do through your online account (though customer care can also do this as well).

As for moving to Dish, keep an ear out for updates. DirecTV was about to acquire Dish, but some issues arose causing those negotiations and offers to start up again. Waiting to hear if a new deal works out or if it falls through completely.

(But if you cannot enjoy watching TV without the cast/crew feature, I can understand your considerations).

this same problem is happening to us, it is only since we got new version of software pushed onto our hr54-200 a few weeks ago. we really liked that feature. did dtv have to remove that functionality in order to make room in the code for the new menu features of the guide? please give us back the cast and crew photos, please?

Same issue,  cast and crew pictures are gone. Just noticed in the past week. Is there a fix yet? TY