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4 Messages

Sunday, November 5th, 2023 7:26 AM

Watch TCM app on Directv

A few weeks ago, the On Demand movies from TCM dropped from 100 to maybe 10.  I am able to use the Watch TCM app through Directv on my computer, but when I try to download the app to my TV, I get a message from Google Play that the app is not available on my device (Gemini Air streaming).  I can get some TCM movies On Demand in Directv, but not the full lineup.

Community Support

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254.4K Messages

1 year ago

Hello. Thank you for bringing this to our attention. Please let us know what your TV model is and if the "App is not available" message only appears when you try to download the TCM app and no other. We'll be happy to assist. Dylan, DIRECTV Community Specialist

4 Messages

1 year ago

Tv model is Panasonic LCD TV Model No. TC-32LX700 (not a smart tv).

4 Messages

1 year ago

Also - have successfully loaded other apps through Google Play, including the Roku streaming app.

Community Support

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254.4K Messages

1 year ago

Thanks for confirming. We would like to investigate further, let's meet at a DM to continue the assistance. Dylan, DIRECTV Community Specialist

Community Support

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254.4K Messages

1 year ago

Thank you for your patience, according to the updates provided, the TCM app is not currently available through the Google Play Store on Gemini devices. However, you may be able to access TCM content through the DIRECTV app or on the TCM website. Our team is always looking for ways to improve our service and provide you with the best possible viewing experience. If you have any other questions or concerns, please don't hesitate to let us know. DIRECTV is always here for you. Danae, DIRECTV Community Specialist

4 Messages

1 year ago

Thanks for clarifying.  I did try to go through the TCM website, and DIRECTV is listed, but the link provided did not take me to an avenue to stream through the TV.  Actually, I would not need to do this if all the TCM movies offered were provided at On Demand/Network/TCM.  Previously, I could reach all the movies there without the app.  Any reason why this has changed in the last several weeks?

ACE - Expert

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20.6K Messages

1 year ago

TCM controls their On Demand programing, DTV only sends you to their servers.


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