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QABDJTV's profile

Contributor

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23 Messages

Monday, September 2nd, 2024 1:32 PM

Want to disconnect service now that ESPN, Disney and ABC are gone.

Want to disconnect service now that ESPN, Disney and ABC are gone.

I am unable to get anyone on the phone or online to speak with directly about this. DirecTV has gone straight down the tubes and continues to hemorrhage customers every quarter to the tune of hundreds of thousands.

There are better services for MUCH less money.

Accepted Solution

ACE - Expert

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20.8K Messages

4 months ago

Just want to cancel?

  • We’re happy to help you with a quick personalized cancellation. call 866.232.3491.

is what that page says.  Only DTV via internet AKA DTV steaming can be cancel online.

Accepted Solution

ACE - Expert

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6.2K Messages

4 months ago

Not going to happen. I believe this contract dispute is in for the long haul. Both want to make a point for the future.

ACE - Expert

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6.2K Messages

4 months ago

Go to "tvpromise.com" to get a $20/month discount until the dispute gets settled.

Contributor

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23 Messages

4 months ago

Doesn't work.

ACE - Expert

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6.2K Messages

4 months ago

Does for me and others. What do you mean it does not work?

ACE - Expert

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6.2K Messages

4 months ago

Contributor

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23 Messages

4 months ago

That website is just the redirect for tvpromise.com

I put in my zipcode and service and it does nothing. Search button grays out and that's it.

ACE - Expert

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6.2K Messages

4 months ago

Works fine for me and others. You must have some blocker, extension, etc causing the issue. Just tried again - working (just will not let me submit because I already have).

ACE - Expert

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20.8K Messages

4 months ago

You have to call DTV to cancel your service.  DTV no longer prorates the final bill so you pay for and receive service until the end of your billing cycle.

Contributor

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23 Messages

4 months ago

https://www.directv.com/customer/cancel-help

Community Support

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254.6K Messages

4 months ago

Hi there. We don't want you to go, and we apologize for your experience. DIRECTV is actively working with Disney to renew its channels while also giving customers more flexibility and control over the channels they watch and the price they pay. DIRECTV appreciates your patience and regrets any temporary inconvenience. Arlyn, DIRECTV Community Specialist

ACE - Expert

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22.6K Messages

4 months ago

@QABDJTV 

To cancel DirecTV you must call them (say "cancel" at the voice prompt to minimize transfers). That is the only way you can cancel. Naturally they are very busy right now because people in our country go overboard on sports and with a Federal holiday more people are off work so have time to call.

As for down the tubes, have a reality check. Disney wants to be paid more. Either DirecTV caves and has to raise bills that much more as a result or they continue negotiating. And Disney does this with other providers as well when their agreements come up. So you can thank Disney for using you to raise costs.

And price adjustment with DirecTV is annually, as in once a year. The last one was a couple months sooner which was an exception, otherwise get new rates effective in January. If your bill goes up every quarter then it is time to read your bill. Look for promotional discounts that have ended or any one-time costs (such as PPV) because DirecTV does not adjust rates every quarter.

10 Messages

4 months ago

ABC is gone? I have to look. I didn’t know that. 

10 Messages

4 months ago

I can’t edit my post for some reason. I have ABC and my zipcode is 40203.

3 Messages

4 months ago

How long will it be before ABC/Disney/ESPN is available? I don’t want to stream it later, that’s why I have a TV!! I’m in Chicago and you’re not the only provider here!

Note: This comment was created from a merged conversation originally titled No ABC

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