Contributor
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5 Messages
Very loud ad when paused
In the last week suddenly there is sound for one ad that runs while the TV is paused. It is absurdly loud. I've been a long time customer but this may be the last straw. There should be no sound while pausing!
DIRECTVhelp
Community Support
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255.1K Messages
18 days ago
This shouldn't happen, @Coen_fan. We have a specialist available to help you with the Pause Ads. We're sending you a DM now. John, DIRECTV Community Team
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Coen_fan
Contributor
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5 Messages
1 day ago
I was happy about the quick response but the loud as is back. It seemed to go away for maybe a week.
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DIRECTVhelp
Community Support
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255.1K Messages
1 day ago
We're sorry that the Pause Ad loud problem is back. Please check the DM we sent, our specialists are ready to help you further. Charles, DIRECTV Community Team
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Juniper
ACE - Expert
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23K Messages
21 hours ago
When paused, even if ad is programmed with an unpleasant volume (or too high against the CALM Act), no sound should occur on pause. At most you'll get the logo screen saver, or the landscape/advertisement screen saver if you are internet connected, both of which are silent. Your situation as described is very strange.
What are the models of boxes?
Do they all have the issue or just certain ones?
Is the add showing visuals or just sound?
Does it appear to be from the channel, or because internet connected?
You mention it is for one ad, which one?
What troubleshooting has been tried?
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