Updated DVR recording delete function

Hi there. We're sorry for having trouble with deleting your recording. We're here to help. Is there any error code/ message showing on the screen? Kiarha, DIRECTV Community Specialist

There is no error.  It's just changed functionality from what I gather.  Previously, the recording would end, the delete/save option would pop up and I would hit delete and it would delete the recording and if there were any other episodes to watch for that recording, it would show the list and I selected the next episode on the list.  Now, when the recorded show ends, it just sits there.  Only way out is to hit the List button again or the back button and delete the episode from that screen.

We have a technical team on stand-by ready to help. Send us the phone number associated with your account in a DM/PM. Kiarha, DIRECTV Community Specialist

Sorry, I do not know how to DM/PM you

You can find the Private Message/Direct Message (PM/DM) icon (text/speech bubble) on the upper right portion of the page between the notification icon (bell) and "directv.com". You must be logged into your account to have access to it. The icon will only show once an official DM has been initiated to you. Let us know if you're able to find it. Kiarha, DIRECTV Community Specialist

No I do not see it.  It says it will only show the icon once an official DM has been initiated to me.  Did you do that?  I am signed in and this is what I see

I see. No problem. I'll initiate the DM instead. Chandria, DIRECTV Community Specialist

Have you done a red button reset on all receivers?

There is no reset on our DVR.  We have to unplug and plug back in.  Not sure what that will do but will try it.  This seems to be a change in functionality.

Thanks for your input @shannon02, and we appreciate you doing the necessary troubleshooting steps @dlyates. Let us know how it goes or meet us in DM. Kiarha, DIRECTV Community Specialist