6 Messages
Unwanted Pop Ups
How do I disable the "available in 4k on channel ???" message that always pops up as I change to certain channels? Very annoying to have to clear it everytime. I am aware the channels are available in 4k and I don't need this pop up.
DIRECTVhelp
Community Support
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254.6K Messages
4 months ago
Hi @rpeirce1, we have a technical team on stand-by ready to help. We'll send you a DM to further assist.
Christian, DIRECTV Community Specialist
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rpeirce1
6 Messages
4 months ago
Please post the process for disabling these pop ups on this forum so others have the answer as well.
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rpeirce1
6 Messages
3 months ago
Still no answer to my post DirecTv? You can't advise how to disable these pop ups?
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shannon02
ACE - Expert
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20.8K Messages
3 months ago
Most likely here is no way to disable them.
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Hi. We're sorry you haven't received an answer to your post. Did our tech team try to reach out?
Rhyan, DIRECTV Community Specialist
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rpeirce1
6 Messages
3 months ago
I appreciate your message. Seems crazy to me they wouldn't let their customers disable the annoying pop ups. If they can't provide me a solution I will probably be changing my provider. Thanks again.
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Seems like @shannon02 got the right answer. Thanks for your prompt response.
Kenneth, DIRECTV Community Specialist
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rpeirce1
6 Messages
3 months ago
Kenneth, please elaborate on your post. Are you saying there is not a way to disable these pop ups? Seems odd DirecTv would rather lose customers than disable an annoying pop up.
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
As of the moment, we don't have an option to disable pop-ups, but we have forwarded this to our team for review.
Shirley, DIRECTV Community Specialist
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