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New Member

Wednesday, November 25th, 2020 1:17 PM

Closed

TV Stuck on one channel

When I turn on my TV, it is stuck on one channel. Remote wont pull up guide or perform any other function.

I have changed batteries out. I have changed TV's and boxes from other rooms that are working and still the same problem.

How do I fix.

New Member

4 years ago

Thanks! It worked.

New Member

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1 Message

3 years ago

Omg it worked!!😊😊😊😊there wasn’t a “enter” button, so I held mute and my exit button for a few seconds and when I let go, I was able to change channel after days of trouble shooting!❤️

Community Support

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255K Messages

3 years ago

Hello @teetertotter, thank you for the accurate and useful information. 

We're glad to know it helped @Chicbuild to get the problem fixed. Please don't hesitate to let us know in case you need further assistance, we're committed to help. 

David DIRECTV Community Specialist

ACE - Expert

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21.1K Messages

3 years ago

The enter button is below the 9 button.

1 Message

3 months ago

The here’s no explanation as to how to fix this problem. Only thank yous. So how do I get the channels to change. Also all my favorites are erased. 

ACE - Expert

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22.9K Messages

3 months ago

@Cewfrost 

You posted to a thread from 2020. Best to start a new thread or find a recent relevant one.

However, at this time there is a banner advising of a known guide data issue. If that doesn't address your concern, then post specific details of your issue and models of boxes.

"We're aware of an issue impacting guide data and are actively investigating. As a workaround, tune to specific channels or reset the device."


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